VIP Support Manager

We are currently looking for a VIP Sales & Support Manager to help us build strong relationships with key clients, increase sales, and ensure a high level of service. If you have strong sales skills, can find a personalized approach to clients, and want to work in the fast-growing crypto industry, this position is for you!

Responsibilities:

• Actively sell GoMining products and services to VIP clients using a personalized approach.
• Build trust-based relationships with clients, analyze their needs, and offer tailored solutions.
• Provide premium support to clients by quickly resolving issues via chat, messengers, and email.
• Work with CRM systems (HubSpot, Salesforce, etc.), maintain client databases, and track interactions and deals.
• Collaborate with marketing and development teams to enhance the client experience.
• Analyze client behavior and suggest ways to increase engagement and LTV.
• Ensure customer requests are fulfilled efficiently and maintain a high level of client satisfaction.
• Identify upselling and cross-selling opportunities among existing clients.

• At least 2 years of experience in sales and customer service (preferably in crypto, fintech, or IT).
• Strong negotiation skills and experience closing deals with VIP clients.
• English level B2+ (written and spoken).
• Understanding of cryptocurrencies, DeFi, NFT, and mining (or willingness to learn quickly).
• Ability to work with CRM systems and analytical tools.
• Proactive mindset, ability to work in a fast-paced environment and adapt to changes.
• Customer-oriented approach, diplomacy, and ability to build long-term relationships.

Bonus Points:

• Experience working with VIP clients and HNW investors.
• Knowledge of additional languages (Chinese, Arabic, Spanish).
• Experience in crypto exchanges, payment systems, or DeFi products.

• Learning support – courses, English classes, and conferences (up to 100% reimbursement)
• Unique loyalty program – receive corporate digital miners and earn passive income with no investment
• Team retreats – company-sponsored stays at a villa in Turkey
• Memorable events with wow prizes – we celebrate big occasions in a big way
• “Employee of the Month” award – we recognize and reward our top performers
• Flexible days off — holidays based on your location + up to 15 sick days + up to 28 vacation days (with fast and automated approvals)
• New career tracks – real opportunities to grow into expert or top management roles
• Work-life fit – flexible hours and remote work. You don’t need to chase balance – here, work is a part of life, not the opposite. We aim to make work inspiring, not exhausting. For us, results matter most.