jobs

Blog

  • Graphic Designer

    About Us

    Aurora is a network of Virtual Chains that combines NEAR’s scalability with powerful infrastructure for the easy deployment of preconfigured blockchains. By integrating a high-performance EVM, the trustless Rainbow Bridge, and advanced Cross Contract Call technology, Aurora goes beyond full Ethereum compatibility, opening the doors to a multichain world.

    We invite you to be a part of our team of smart, professional, result-oriented and fun individuals. Join us to help ensure that our background processes run smoothly while we are striving to become the best in the industry.

    We’re seeking a talented and versatile Graphic Designer with a passion for web3 to join our team at Aurora. If you thrive in a dynamic, fast-paced environment and have a knack for creating compelling visual experiences, we want to hear from you!

    Our Values

    – Execute extreme ownership.

    – Strive for excellence.

    – Embrace authenticity.

    – Promote merit.

    – Get shit done.

    Responsibilities

    – Develop and refine the visual language and design style for Aurora, shaping how we’re perceived across platforms.

    – Create custom illustrations and motion designs from scratch that align with our brand identity and enhance storytelling. 

    – Contribute to our online presence by designing captivating graphics and animations for social media channels. 

    – Beautify and elevate the user experience on our websites and apps through thoughtful and impactful design.  

    – Collaborate with our team to conceptualize and execute creative campaigns that resonate with our audience.

    Requirements

    – A minimum of 5 years of experience in graphic design with a strong portfolio showcasing expertise across various design domains (branding, illustration, motion design, etc.). 

    – Proficiency in motion design tools and an ability to create dynamic, engaging animations.  

    – Strong skills in crafting original illustrations that bring concepts to life.  

    – A solid understanding of web3 and the ability to translate complex ideas into visually compelling designs.  

    – A proactive, detail-oriented designer who thrives in collaborative environments.

    Why Join Aurora?

    You’ll play a pivotal role in shaping the visual identity of a forward-thinking brand in the web3 space. Your work will directly impact how users engage with Aurora across digital platforms. This is an opportunity to bring your creative vision to life and leave a lasting mark on our evolving design landscape.Ready to redefine web3 design? Let’s build something extraordinary together.

    n

    n

    Join our dedicated team of blockchain industry professionals. Please apply today — we’re standing by for your resume!

    In applying at this job, I confirm and acknowledge that I read and understood the Privacy Notice published at https://auroralabs.dev/privacy.

  • UserEvidence: Senior Full-stack Rails Engineer

    UserEvidence: Senior Full-stack Rails Engineer

    Headquarters: Jackson, WY

    URL: https://userevidence.com

    UserEvidence is a SaaS platform that unlocks stories from happy customers, and automatically creates a library of beautiful content assets. We are the only platform purpose-built to unlock customer love at scale. Credibility and noise are huge issues in B2B marketing and sales. We believe companies can sell a lot more when they let their customers do the talking, and show real-life evidence and feedback from their users.

    Responsibilities

    You’ll be part of a small team of senior engineers responsible for developing the core UserEvidence application.
    In this role, you will:
    • Design, develop, and maintain scalable and high-performance features for our core Ruby on Rails application.
    • Collaborate with cross-functional members to gather requirements, design solutions, and implement new features.
    • Optimize application performance, database queries, and overall system architecture.
    • Write clean, maintainable, and testable code following best practices and industry standards.
    • Conduct code reviews and provide constructive feedback to junior team members.
    • Identify and troubleshoot software defects, performance bottlenecks, and system failures.
    • Stay up-to-date with the latest trends and advancements in Ruby on Rails and web development.
    Requirements
    • At least six years building software in a team environment or equivalent experience. Years of experience doesn’t always capture expertise, so we encourage you to apply if you can demonstrate you’re well versed in building software in a team environment
    • At least two years working professionally on a Ruby on Rails application or equivalent experience.
    • Experience writing code that is accessible, scalable, maintainable, and performant
    • Experience with any modern frontend framework (Vue, React, Angular, …)
    • Experience working with background job processing environments – like Sidekiq or other ActiveJob processors
    • Experience writing complex queries for relational databases – we use PostgreSQL.
    • Comfortable working remotely in an autonomous environment – you don’t mind asking questions and problem solving in public communication channels.
    • Able to work in US time zones – you don’t have to live in those time zones, but you have to be able to collaborate with your teammates during those times.
    • You must be located in South or Central America regions. We are currently not accepting US-based or Europe-based applicants.
    Benefits
    • Competitive salary and bonus + a large equity stake. We pay in the 75th percentile of market rates.
    • Unlimited PTO + 13 paid holidays per year.
    • $4,000 equipment allowance for your first two years, $3,000 budget every following two years.
    • Health, dental, vision insurance.
    • Individual learning + development budget (up to $2,500/year).
    • Flexible work schedule and remote work options.
    • Coworking space membership reimbursement.

    To apply: https://weworkremotely.com/remote-jobs/userevidence-senior-full-stack-rails-engineer

  • Founding Go Backend Platform Engineer

    Remote – About the RoleWe’re building the next generation of AI-driven SaaS solutions, and we need an exceptional Go engineer to architect our core platform. As a founding engineer, you’ll design and implement the foundational services that will power multiple products in our …

  • BBE Marketing Inc: Graphic Designer

    BBE Marketing Inc: Graphic Designer

    Headquarters: Dallas, Texas

    URL: http://bbemarketing.com/

    We are seeking a creative and detail-oriented Graphic Designer to join our team. This role involves crafting high-quality infographics and visual content for our social media channels and blogs. The ideal candidate will be capable of working in a fast-paced environment to produce visually appealing and effective designs that tell a story or highlight key data points.

    You will:
    • Design and produce engaging infographics and visual content for social media platforms and our blog.
    • Collaborate with marketing and data teams to interpret data and develop graphical narratives that simplify complex information.
    • Create and manage a content calendar to ensure consistent and strategic content delivery across platforms.
    • Create videos to be used as TikTok and Instagram Reels.
    • Write captions for posts that align with our brand’s tone and objectives.
    • Assist in creating written content, ensuring all visual and textual content aligns with our brand’s tone and objectives.
    • Assist in creating written content, ensuring all visual and textual content aligns with our brand’s tone and objectives.
    • Create videos 
    • Analyze trends in social media and digital content to optimize our content strategy.
    • Manage multiple projects from concept through completion under tight deadlines.

    You’ll Love This Role If:
    • You strive for excellence: You’re not just looking for a job; you’re seeking a craft. You take pride in your work and are committed to delivering quality results. You see every task as an opportunity to excel and contribute to our shared goal of having the best product in the market.
    • You’re detail-oriented: You believe that the devil is in the details. You’re meticulous and thorough, ensuring nothing slips through the cracks. Your keen eye for detail means you’re constantly on the lookout for ways to improve processes and outcomes.
    • You’re a hard worker: You’re no stranger to rolling up your sleeves and getting the job done, even if it means burning the midnight oil. Long hours don’t phase you because you’re focused on achieving exceptional results.
    • You thrive on performance-based rewards: You’re driven by success and motivated by the prospect of being rewarded for your hard work and achievements. You love setting ambitious goals and smashing them.
    • You value teamwork and collaboration: You’re a team player who thrives in an environment of like-minded professionals. You appreciate the synergy of working with others who are just as passionate about their work as you are.
    • You view your work as art: You approach your tasks with creativity and passion, seeing beyond the mundane to the masterpiece you can create. You’re not just completing tasks; you’re crafting experiences and solutions that make a difference.

    To apply: https://weworkremotely.com/remote-jobs/bbe-marketing-inc-graphic-designer-4

  • Yooli: Software Engineer Position – React and Rest

    Yooli: Software Engineer Position – React and Rest

    Headquarters: Australia

    URL: http://yooli.co

    Job description
    • We are seeking a highly skilled Senior Software Engineer to join our team and contribute to the transformative tech evolution in healthcare. 
    • This critical role involves developing, integrating, and optimising our backend and database systems. 
    • You will work closely with our Chief Engineer and CTO to build and refine our software solutions, ensuring they remain at the cutting edge of innovation.
    Your Role:
    • Develop and maintain robust backend services using NestJS and Node.js, ensuring top-tier performance and security.
    • Design and manage efficient REST API endpoints to optimise interactions with our SQL database.
    • Collaborate with cross-functional teams to define, design, and deploy new features, focusing on backend logic and database performance.
    • Ensure the scalability, security, and responsiveness of backend services.
    • Uphold rigorous data protection standards and implement industry-leading security measures.
    • Participate in code reviews to uphold high coding standards and foster continuous improvement within the development team.
    What Youll Bring:
    Essential Skills & Experience:
    • At least 7 years of experience with:
    • React
    • React Vite
    • REST API development
    • Strong knowledge and hands-on experience with SQL.
    • Proficiency in Prisma for database management.
    • A minimum of 5 years of experience in REST API development using the NestJS framework.
    • Expertise in backend development, specifically with NestJS, Node.js, REST APIs, and PostgreSQL.
    • Experience in developing single-page applications using ReactJS.
    • Strong understanding of TypeScript and Object-Oriented Programming (OOP) principles.
    • Solid grasp of commonly used data structures.
    • Proven experience with cloud hosting services (preferably AWS) and integrating them into development workflows.
    • Exceptional problem-solving skills and meticulous attention to detail.
    • A proven ability to thrive in collaborative, remote work environments, showcasing excellent communication skills and a commitment to team success.
    • A portfolio demonstrating relevant projects.
    Nice-to-Haves:
    • Experience with CI/CD pipelines and version control systems like Git.
    • Familiarity with agile development methodologies and project management tools.
    • Knowledge of Redux for state management.
    • A degree in Computer Science or a related field.

    To apply: https://weworkremotely.com/remote-jobs/yooli-software-engineer-position-react-and-rest

  • Logic + Rhythm: Operations Lead

    Logic + Rhythm: Operations Lead

    Headquarters: San Francisco

    URL: https://logicandrhythm.com

    About the role

    We are seeking 7 months maternity cover, (March 17th 2025 – October 16th, 2025) for a proactive and detail-oriented Operations Lead to oversee the smooth functioning of our company operations. This remote position is integral to ensuring our team remains aligned and efficient across the various projects and time zones we work across.

    The period of employment

    March 15th – October 17th, 2025. The dates include a one-week overlap at both the start and end of the contract period to ensure continuity and facilitate a smooth handover with the current Operations Lead.

    Working hours:     From 20-40 hours per week. Can be flexible, to be agreed.

    Key Responsibilities

    Project Scheduling and Planning
    • Manage project schedules, ensuring alignment with agreed timelines and deliverables.
    • Track and organize incoming project requests from prospective clients.
    • Draft, review, and finalize client contracts and agreements.
    • Act as a liaison between clients and internal teams, ensuring clear communication and expectations, where required.

    Executive Assistant (EA) role
    • Oversight of the calendar and scheduling for the company founders, including meetings, events, and deadlines.
    • Organize and prioritize email correspondence, ensuring timely responses and follow-ups.
    • Schedule, organize, and take minutes for weekly company planning meeting, ensuring actionable follow-ups are tracked and communicated.
    • Coordinate travel arrangements, including booking flights and accommodations, as required.
    • Handle confidential information with discretion and professionalism.

    Payroll Administration
    • Oversee US payroll processes and compliance.
    • Manage Employer of Record (EOR) relationships and direct invoicing for individual contractors.
    • Ensure timely and accurate payments to team members and contractors.

    Finance Management
    • Handle all outgoing client invoicing, and ensure timely payments.
    • Track and manage company-wide finances, including budgets, expenses, and invoicing.
    • Co-ordinate regularly with the company accountant to ensure accurate financial reporting and compliance.
    • Monitor and forecast financial performance to support decision-making and price planning.
    • Manage compliance-related paperwork and ad-hoc financial requests from the team.

    Recruitment and Onboarding
    • Support recruitment efforts for new hires and contractors, ensuring alignment with company needs and culture.
    • Oversee onboarding and offboarding processes to ensure smooth transitions for staff and contractors.
    • Maintain up-to-date employee and contractor records.

    Human Resources (HR)
    • Develop and maintain HR policies, ensuring compliance with applicable laws and best practices.
    • Track and manage all team leave, including vacation, sick days, and other time-off requests.
    • Provide HR support and act as as the first point of call/resource for all team members.

    Team Culture and Engagement
    • Organize team-building activities, including virtual Happy Hours, guest speakers and other events, as required.
    • Responsible for organizing the annual team trip (takes place across Thanksgiving in November), including: researching and budgeting locations, flights and hotels for the team, finding and booking restaurants and orgainzing the schedule/booking activities.
    • Coordinate thoughtful gestures such as birthday gifts or acknowledgments for special occasions.
    • Foster a positive and inclusive company culture, supporting team morale and collaboration.

    Social Media and Communications
    • Plan and oversee the creation of quarterly newsletters to share company updates and highlights.
    • Develop and maintain an ad-hoc social media schedule across Instagram, LinkedIn, and X (Twitter).

    Special Projects
    • You’ll take on a mix of one-off projects and ongoing improvements, spotting ways to make our business work better.
    • These tasks might touch on project management, extensive researching, writing/editing, triaging information, and ensuring action is taken.

    Qualifications and Skills
    • Proven experience in operations, project management, or a related field.
    • Strong organizational and multitasking skills with exceptional attention to detail.
    • Excellent communication skills, both written and verbal.
    • Proficiency in financial management, payroll systems, and HR tools.
    • Familiarity with social media platforms and content planning.
    • Ability to foster positive team dynamics and maintain a collaborative remote work culture.
    • Self-motivated and able to work independently in a remote environment.
    • The remit of this role is not guided by clearly deinfed processes, proactivity is key.   

    What We Offer

    • We are offering $40 per hour. 
    • Flexible working hours and fully remote work environment (to note, this is a contractor role). 
    • We are open to reducing the responsiblities to fit the role into a shorter work week (20-40 hours), dependent on applicants experience.
    • A supportive, inclusive team culture that values creativity and innovation.
    • Paid time off and holiday benefits, pro-rated to the length of term of the Maternity contract offered.

    How to Apply

    Please submit your resume and a brief introduction explaining your interest in the maternity cover contract to: careers@logicandrhythm.com.

    To apply: https://weworkremotely.com/remote-jobs/logic-rhythm-operations-lead

  • Coaching.com: Membership Manager

    Coaching.com: Membership Manager

    Headquarters: United States

    URL: https://coaching.com

    GENERAL INFORMATION
    Department – Membership
    Reporting to Membership Director
    Start Date – Immediate
    Salary – US$46,000 – $52,000 USD/annual

    Coaching.com
    Coaching.com is on a journey to harness the power of coaching and activate human potential worldwide. Our mission is to elevate the quality of professional coaching by providing a comprehensive platform that empowers coaches with best-in-class content and enables the delivery of coaching services seamlessly and at scale. 
    ROLE PURPOSE

    We are seeking an enthusiastic and experienced Membership Manager to lead the development and delivery of the Coaching.com Membership. In this pivotal role, you will ensure our membership program consistently exceeds expectations by delivering exceptional educational services; enhancing member engagement and driving sustainable growth. If you are proactive, confident, and detail-oriented, and have a passion for supporting professional development while fostering a sense of community among our coaching members, we’d love to hear from you.

    RESPONSIBILITIES

    The Membership primarily focuses on delivering online education and training to members through weekly webinars and community events. The Membership Manager will be responsible for the successful delivery of these events, as well as the overall management of the Coaching.com Membership. This includes planning, executing, and evaluating membership initiatives to ensure a high-quality experience. The role also involves streamlining project execution, enhancing services, and fostering strategic growth through collaboration with cross-functional teams.
    Key Responsibilities Include:
    Membership Project Management:
    • Plan and manage membership-related projects from conception to completion.
    • Develop and maintain project timelines, ensuring deliverables are met within scope and budget.
    • Coordinate with internal teams and external stakeholders to streamline project execution.
    • Monitor and report on project progress, addressing risks and obstacles proactively.
    • Schedule meetings, prepare agendas, take notes, and share follow-up action steps with involved stakeholders.
    • Create and implement new processes and workflows for the Membership as required.

    Membership Delivery:
    • Oversee the onboarding process for new members, ensuring a smooth and welcoming experience.
    • Manage the creation and delivery of membership resources, tools, and materials.
    • Ensure timely communication and updates to members regarding events, benefits, and initiatives.
    • Collaborate with the marketing team to drive membership acquisition and retention strategies.
    • Support live membership sessions on Zoom, including session support, hosting, logistical coordination, scheduling, and content preparation.
    • Manage HubSpot emails for the Membership Team, including writing copy, approving designs, creating and scheduling email campaigns, tracking performance metrics, and optimizing communications.
    • Organize and deliver online events, workshops, and networking opportunities tailored to member needs, including the annual Coaching.com Summit.

    Team Leadership:
    • Lead and manage Membership Coordinators to effectively execute membership initiatives, including:
    • Volunteer Coordination
    • Speaker Management
    • Customer Support

    KEY COMPETENCIES
    • Project Management Experience: At least 3 years of experience in digital project/program management in a remote environment. Experience in digital events is desirable but not required.
    • Strong Communication: Excellent interpersonal, written, and verbal communication skills in English, with the ability to work with diverse customers and stakeholders globally.
    • Organizational Skills & Analytical Thinking: Data-driven and meticulous in your organization and approach to projects. You thrive on structure and efficiency.
    • Results Driven: A dynamic self-starter who can work independently, using initiative to achieve goals and find creative solutions.
    • Collaboration & Leadership: Experience working with cross-functional teams and motivating others to achieve goals.
    • Adaptability: Thrives in a fast-paced, high-intensity work environment, and proactively manages challenges in remote collaboration.
    • Confident in Public Speaking: Comfortable and composed speaking to large audiences in live online sessions, meetings, and events.
    • Technical Proficiency: Proficiency in Zoom, Google Workspace, and project management tools such as Asana.

    BENEFITS
    • Flexible Work Environment: Remote work with flexible hours (at least half of your working hours must overlap with Eastern Time/New York time).
    • Professional Growth: Access to continuous learning opportunities and resources.
    • Collaborative Culture: Be part of a supportive, innovative team.
    • Industry Impact: Contribute to a platform that empowers coaches and promotes professional development.
    • Competitive Compensation: A competitive salary and benefits package tailored to your expertise.
    • Unlimited Paid Time Off: Enjoy unlimited* PTO to relax and recharge (*at the discretion of your Manager).

    HOW TO APPLY
    Please fill out the APPLICATION FORM, following the outlined instructions.

    In your application, you’ll:
    1. Provide basic information.
    2. Upload your resume/CV.
    3. Upload a cover letter (2–3 paragraphs) describing why you want to work with us and what specifically qualifies you for this position.
    4. Submit a short video (3–5 minutes) answering the following questions:
    • Why are you excited about this role?
    • What is one thing you can do better than 10,000 other people?
    • What skills do you bring that would help you succeed in this role?
    If your application is shortlisted, you will be invited to participate in an interview conducted via Zoom.  Good luck! 

    To apply: https://weworkremotely.com/remote-jobs/coaching-com-membership-manager

  • Newsifier: Entrepreneurial Account Excecutive – Scale a fast-growing SaaS company

    Newsifier: Entrepreneurial Account Excecutive – Scale a fast-growing SaaS company

    Headquarters: Barcelona

    URL: http://www.newsifier.com

    Our mission 

    At Newsifier, we’re redefining the future of digital news publishing. As a rapidly growing SaaS company, we’re on a mission to empower news publishers globally with our AI-powered, all-in-one CMS. We help small and medium-sized News Publishers drive traffic and revenue growth while eliminating technical complexity. 

    We are a bootstrapped, profit-making and founder-led company. Our small yet talented team of experts, mostly developers, has helped over 400 News Publishers since 2020. 

    We are a team of ambitious but down-to-earth people who take pride in continuously improving our product and seeing our customers succeed. Fun fact: our churn rate is literally 0. 

    We’ve been growing organically and are gearing up to accelerate our growth, scaling up our marketing and sales efforts. And that’s where you come in! 

    Who we are looking for 

    We are looking for an entrepreneurial Account Executive to join us as Newsifier’s one of the first ‘quota carriers’. You’re ambitious and will succeed at whatever you put your mind to. You know you can sell and are hungry for an entrepreneurial and high-impact journey. 

    You will be given the freedom to shape the growth of Newsifier while working closely with the Co-founder Gerard. 

    What you can expect 

    ● You’ll join an already successful and profit-making SaaS company that operates in an untapped market with vast opportunities. 

    ● You’ll be the driving force for our global revenue growth, building and managing our sales pipeline and converting the list of 50.000 prospects into clients. 

    ● You’ll expand our partnerships with companies serving news publishers but are not direct competitors. Such as advertising agencies or specialized SEO tools for news publishers. 

    ● You’ll help to shape our sales processes as you build them together, experimenting with different messaging and strategies. We value initiative and are open to any creative strategy that will fuel our growth. 

    ● You’ll become the best person in the company at explaining and pitching Newsifier.
    ● You’ll work more broadly across the business than any other ‘normal’ sales role, stepping up to collaborate with marketing, events, community, and whatever needs to be done. 

    ● You’ll have a massive impact on revenue growth and shape our sales and partnership function as we scale. 

    What you bring in 

    ● You’re entrepreneurial and want to be part of building a business. It’s a huge plus if you have set up your own projects or startups in the past. 

    ● You are ambitious and get energized when hitting revenue targets. You’re happy to roll up your sleeves and do whatever it takes. 

    ● You bring in experience in B2B SaaS sales and have a track record of overachieving targets. Huge plus if you have experience in Publishing, Ad-tech or similar industries. 

    ● You have successfully set up multichannel outreach automation and sales processes. You have an innovative mindset and enjoy optimizing processes and leveraging the latest AI tools and technologies to scale quickly. 

    ● You are a cold-calling wizard and can engage in meaningful conversations and handle objections on the spot. 

    ● You are an outstanding communicator written and verbal and can collaborate with cross-functional teams. 

    ● You are a fluent user of Hubspot, LinkedIn Sales Navigator, Apollo, Loom and other similar tools. 

    What we offer: 

    ● Opportunity to be an in-house entrepreneur 

    ● Full-time remote work and an opportunity to visit us in sunny Barcelona 

    ● Your base salary will depend on your experience, let’s have an open chat about it 

    ● Generous and uncapped bonus – 15% of the new ARR is yours 

    ● Bi-annual global get-togethers to have fun 

    ● Upon successful collaboration and commitment to a long-term partnership, you’ll be offered shares

    To apply: https://weworkremotely.com/remote-jobs/newsifier-entrepreneurial-account-excecutive-scale-a-fast-growing-saas-company

  • hey contact heroes GmbH: Freelancer (m/w/d) im Inbound Kundenservice für einen Mobilfunkanbieter – Wohnsitz EU – 100% Home Office

    Headquarters: Germany Hamburg

    Die hey contact heroes stehen für echte Innovationen im Kundenservice! Wir haben uns auf die Bereitstellung erstklassiger Kundenservice-Lösungen spezialisiert hat. Mit über 500 Agent/innen sind wir in mittlerweiel 17 Ländern rund um die Uhr und rund um den Globus im Einsatz.

    Wir sind stolz darauf, eine Plattform zu schaffen, das von Teamarbeit, Kreativität und kontinuierlicher Weiterentwicklung geprägt ist. Werde Teil unserer Community und helfen Sie uns dabei, die Zukunft des Kundenservice zu gestalten!”

    Wir sind stets auf der Suche nach talentierten und kreativen Köpfen, die Lust haben, an spannenden Projekten mitzuwirken. Bei uns erwartet dich ein dynamisches Arbeitsumfeld, spannende Projekte, eine Zusammenarbeit auf Augenhöhe und die Möglichkeit, deine Fähigkeiten weiterzuentwickeln.

    Und der Erfolg gibt uns recht, wir wachsen weiter und suchen fast 100 weitere EU-Freelancer (m/w/d) um uns im Inbound-Kundenservice für einen Auftraggeber aus dem Segment Telekommunikation (Mobilfunk) zu unterstützen.

    Aufgaben

    Deine Mission:

    • Annahme und möglichst fallabschließende Bearbeitung eingehender Anrufe,
    • Professionelle und serviceorientierte Kommunikation mit den Kunden,
    • Erfassung und Dokumentation der Kundenanliegen im CRM-System,
    • Sicherstellung einer hohen Servicequalität und Kundenzufriedenheit.

    Qualifikation

    Dein Profil:

    • Du erfüllst die Vorraussetzung als Freelancer zu arbeiten,
    • Du verfügst über erste Erfahrungen im Kundenservice,
    • Dein Arbeits-/Wohnort liegt in der EU,
    • Du hast sehr gute Deutschkenntnisse (C1/C2 nachweisbar),
    • Eigenständige Arbeitsweise und hohe Zuverlässigkeit,
    • Du hast einen sicheren Arbeitsplatz, der für Dritte nicht einsehbar und/oder zugänglich ist,
    • Du verfügst über einen Schreibtisch, einen Bürostuhl, und die erforderliche Hardware (PC, zwei Monitore, Maus/Tastatur, Webcam, Headset),
    • Du hast eine stabile Internetverbindung mit mindestens 50 Mbit/s (per Kabel).

    Benefits

    Unser Angebot:

    • Einen fairen Vertrag und eine angemessene Vergütung deiner Freelancer-Leistung,
    • Die Perspektive einer langfristigen Partnerschaft,
    • Eine Zusammenarbeit auf (echter) Augenhöhe,
    • Eine umfangreiche und persönliche Einarbeitung.

    Klingt gut? Dann freuen wir uns auf deine Nachricht!

    To apply: https://weworkremotely.com/remote-jobs/hey-contact-heroes-gmbh-freelancer-m-w-d-im-inbound-kundenservice-fur-einen-mobilfunkanbieter-wohnsitz-eu-1

  • Purity Coffee: Customer Support Representative

    Purity Coffee: Customer Support Representative

    Headquarters: South Carolina

    URL: https://puritycoffee.com

    Purity Coffee’s mission is to improve the world’s health by producing the healthiest and most sustainable coffee backed by scientific research and testing. We promote the wellness benefits of coffee, and are guided by our values of Health, Science, Integrity, Responsibility and Growth. Our thousands of loyal customers rave about the quality of our coffee and the health benefits they’ve experienced by drinking it. If you’re interested in joining a dynamic, rapidly growing company, we’re looking for respectful and honest team players who are committed to continuous improvement and health.
    This is a remote position, with the option of on-site work if the candidate is located in Greenville, SC. 
    Schedule: 9 am – 5 pm EST Monday through Friday, occasional weekend shift possible.
    This job position is open exclusively to U.S. residents.
    Benefits listed below job summary. 
    Job Summary
    Purity Coffee Customer Support Representatives are key to the company’s success and the satisfaction of its customers. They are responsible for multi-channel customer support tickets, emails, live chats, with a particular emphasis on phone support. This is a high call volume position, requiring excellent communication skills and the ability to handle a fast-paced environment. They will participate in weekly team member 1:1 meetings, a weekly department meeting, as well as quarterly team member reviews and departmental strategic planning meetings. Each team member is expected to manage an average of 150-250 support tickets weekly via email, call, or live chat. They will also be responsible for setting and managing quarterly objectives and key results related to their growth and the performance of their department. 
    Purity’s helpdesk and telephony systems will be utilized and optimized by the Customer Support Representatives. They will work with other team members in Customer Support and I.T. to improve the customer and employee experience as users of these technologies. 
    Customer Support Representatives will regularly report on support workload and capacity, customer satisfaction, and issue resolution times. They will apply root cause analysis to inform other key functions of the company of opportunities to solve a customer issue or optimize the customer experience. They will report directly to the Customer Support Manager and be a key resource for departmental planning and execution.
    Job Responsibilities
    Departmental Management:
    • Meet key performance metrics, including ticket resolution time and volume, with weekly monitoring and quarterly performance evaluations to ensure consistent quality and efficiency
    • Participate in weekly Customer Support meetings to identify, discuss and solve key issues
    • Contribute to a Customer Support scorecard with departmental KPIs and analysis
    • Participate in quarterly strategic planning sessions to set objectives and key results for Customer Support department and team members that align with company objectives
    • Contribute to weekly Customer Support updates and reporting, highlighting Voice of the Customer and root cause analysis
    Systems Management:
    • Use systems including Gorgias, Okendo, Skio, Refersion, Smile, Shopify, and Shipstation
    • Helps with Gorgias helpdesk system functionality and management
      • Helps assign unassigned cases while helping improve the automatic assignment of tickets when possible.
      • Assist with data segmentation so that tagging and intentions provide accurate and useful data
      • Assist with the auditing, editing, and optimization of macros
    • Helps with Okendo review system functionality and management
      • Responsible for review management, including the publishing, response, and reporting on site and product reviews
    • Knowledgeable on processes for customer support in Skio, Refersion, and Smile
    After Sales Support:
    • Provide support to multi-channel customer inquiries including Amazon, wholesale, affiliate, subscriber, and direct consumers
    • Provide solutions for customer questions, complaints, or needs in a timely manner from multiple channels including website, live chat, Amazon, wholesale and affiliates
    • Order entry, cancellation or changes
    • Provide information about Purity Coffee and its products
    • Advise on questions about the purchasing, storing, grinding, and brewing of coffee
    • Route unassigned tickets to the appropriate team members
    • Use help desk software to monitor and manage customer issues
    • Provide knowledgeable responses to customer questions regarding products and services
    • Analyze customer issues to determine opportunities to improve customer satisfaction and communicate that to the appropriate team mates to influence changes
    Job Requirements
    • Experience with Customer Support, Customer Experience, or Customer Service
    • Excellent communication and problem-solving skills
    • Good interpersonal skills and ability to work in a team environment
    • Patience with customers and the ability to de-escalate situations
    • Experience with help desk software and remote working tools is a plus
    • Familiarity with coffee, health, wellness, and/or coffee industries 
    • Must have a quiet and distraction-free environment to take customer phone calls
    Physical Requirements
    • Working on a computer for the majority of the workday
    • Lifting and carrying boxes (depending on remote / on-site)
    • Packaging small shipments (depending on remote / on-site)
    Benefits (Some Waiting Periods Required)
    • Paid Time Off / Flexible Time Off
    • Medical, Dental, and Vision Insurance
    • 401K 
    • Life Insurance
    • Personal Development Benefit
    • Paid Job Training and Development
    Purity Coffee is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We encourage and celebrate the uniqueness of each individual and believe that our differences make us stronger as a team.
    Our commitment to diversity extends beyond race, ethnicity, gender, sexual orientation, disability, and veteran status to create an environment where all employees feel valued and inspired. We strive to create a culture that embraces diversity and inclusion as a fundamental part of how we operate, empowering each employee to contribute their best work.
    We actively seek to attract, develop, and retain individuals from diverse backgrounds and perspectives, and we prioritize creating a space where everyone feels supported, heard, and included. Our dedication to DEI is woven into our hiring process, employee development programs, and overall company culture.
    We believe that by fostering an inclusive environment, we not only ensure the well-being and growth of our employees but also drive innovation, creativity, and success as a company. Join us in our journey to build a workplace that reflects the diverse world we live in.

    To apply: https://weworkremotely.com/remote-jobs/purity-coffee-customer-support-representative