Blog

Who We Are:

MAKE LIFE EPIC

Founded in 1996, Firaxis Games is a world-renowned game development studio with an unwavering mission to “build games that stand the test of time”. The name Firaxis, a fusion of “fiery” and “axis,” communicates the company’s dynamic development process that results in the creation of ground breaking titles with unparalleled gameplay delivered to gamers around the world. Under the creative direction of industry legend Sid Meier, Firaxis has released dozens of hit games on multiple platforms and is recognized as an industry leader in game development.

VISION
Make Life Epic…for our Players, our Community and all Firaxians.

CORE VALUES

Be Accountable

Own Outcomes, Be Honest And Treat Feedback As A Gift.

Embrace Enthusiasm

Allow Space For Failure, Share Your Excitement And Let Passion Drive Outcomes.

People First

Treat People With Respect, Create A Culture Of Belonging And Act With Empathy.

Work Smart

Solve For Efficiency, Focus On Collaboration And Prioritize Improvement.

Gameplay Focused

Deliver Quality Game Experiences, Take Pride In Your Work And Put Players At The Center Of Every Decision.

Historian Job Summary:

Firaxis Games is looking for a talented, experienced, adaptable historian and writer to join one of our AAA development teams.  The ideal candidate is creative, highly articulate, and capable of collaborating with designers to generate original ideas for characters, content, and narrative.  They must have a strong understanding of story and drama and be capable of contributing in multiple genres.  A strong background in or knowledge of history, as well as the ability to perform and distill historical research to other disciplines, is necessary. Candidates should include their particular area(s) of historical expertise in their cover letter, if applicable.

What You Will Do: 

•Collaborate with artists, designers, and other team members to create or refine interesting and accurate characters that engage players’ imagination through written dialogue.

•Write and edit dialogue, backstories, lore, story and expository text to a high level of quality with minimal supervision.

•Research historical topics from academic sources and distill the findings into brief explanatory pieces for a general audience in a light and engaging style.

•Drive historical accuracy across multiple departments and provide learning opportunities for other disciplines.

•Understand complex issues in historical topics and explain these complexities to an audience of non-specialists.

•Proactively identify potential issues with writing, stories, art, or design in general and bring potential solutions to the team.

What We Need (Requirements/Must Haves):

•4+ years as a Writer, Narrative Designer, or other position with commensurate duties.

•A degree in History or a History-related field, or commensurate demonstrated experience with academic historical research.

•Advanced knowledge in the discipline of history as well as a broad knowledge of game principles, theories, and concepts.

•Exceptional communications and problem-solving skills.

•A proven track record of communicating complex historical content to a non-specialist audience.

•The ability to adapt tone and style to different genres/game environments.

•An interest and love of history from a variety of perspectives.

•Experience working within the restrictions of localization processes a plus.

•Experience working with game engines and/or common game writing workflows a plus.

•Knowledge of audio design techniques and technology a plus.

BENEFITS:

•Relocation assistance provided (open to remote)

•Flexible work hours (including hybrid work options)

•401K

•Family friendly work environment

•And more!

STUDIO LEGACY:

Named World’s #1 Developer of the Year by Game Informer Magazine in 2012, Firaxis is very proud of its legacy of developing award winning titles. We have won multiple BAFTAs, D.I.C.E Awards, Game of the Year titles, and category awards (from “Best Strategy Game” to “Best PC Game”) across our products.

Additionally, our company was also featured in SmartCEO’s “Best-Run Book” for company culture and praised for a focus on “family, fun and flexibility.” Firaxis was also named a finalist in SmartCEO’s Healthiest Company Awards for 2016.

Firaxis Games prides itself on maintaining a quality of life inside and outside the studio – when our team members are happy and healthy, creativity can flourish. We offer boot camp fitness and yoga classes at the office, a free gym with shower, regularly catered lunches and breakfasts, biweekly Friday Happy Hours, company events and parties, and a “FunZone” complete with billiards, foosball, video games, and tabletop gaming space. We are also a philanthropic studio and offer employees the chance to volunteer with local charities and nonprofits throughout the year.

Full Time employees can also take advantage of Medical, Dental, and Vision coverage, 401K retirement savings, a wellbeing initiative with the opportunity to earn cash rewards, an Employee Assistance Program, and paid time off and paid holidays.

We are an Equal Opportunity / Affirmative Action Employer

The above is intended to describe the general content of and the requirements for satisfactory performance in this position. It is not to be construed as an exhaustive statement of the duties, responsibilities, or requirements of the position.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you are selected to move forward in our application process and need to request an accommodation, please let your recruiter or coordinator know.

By clicking on this link, you consent to the processing of your personal information by 2K Games, Inc. and its affiliate Take-Two Interactive Software, Inc. in accordance with the Privacy Notice for Job Applicants (the “Privacy Notice”), available at https://www.2k.com/applicantprivacypolicy/. The Notice provides information about how we use your data and how you can exercise your right of access, rectification or deletion. If you need more information, please contact the Privacy Contact identified in the Notice.

I have read the Notice consent to the collection, processing, transfer and use of my personal information by 2K Games and Take-Two.

Please note that Firaxis never uses instant messaging apps or personal email accounts to contact prospective employees or conduct interviews and when emailing, only use 2K.com and Firaxis.com accounts.

#LI-WA1
#LI-Hybrid

Remote – Founded in 2013, Voodoo is a tech company that creates mobile games and apps with a mission to entertain the world. Gathering 800 employees, 7 billion downloads, and over 200 million active users, Voodoo is the #3 mobile publisher worldwide in terms of downloads after G…

About xAI

xAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company’s mission. As an AI Tutor – Legal Specialist, you will be responsible for generating consistently high-quality and accurately labeled data through various methods to facilitate the training of NLP algorithms. In collaboration with our technical and legal team you will support the training of new AI tasks and creation of datasets for model training, ensuring the implementation of innovative initiatives. You’ll contribute to refining annotation tools and selecting complex problems from legal disciplines where your expertise can drive significant improvements in model performance. This position demands a dynamic approach to learning and adapting in a fast-paced environment, where your ability to interpret and execute tasks based on evolving instructions is crucial.

The AI Tutor – Legal Specialist role is a remote position and there are full-time and part-time positions available (please see the bottom of this job description for more details).

Responsibilities

• Curate legal information using expert judgment and proprietary software applications to provide input/labels on defined projects.
• Support and ensure the delivery of high-quality curated data.
• Play a pivotal role in supporting and contributing to the training of new tasks, working closely with the technical staff  to ensure the successful development and implementation of cutting-edge initiatives/technologies.
• Interact with the technical staff to help improve the design of efficient annotation tools.
• Choose problems from legal fields that align with your expertise, focusing on areas such as torts and intellectual property.
• Engage in diverse writing assignments to refine generative AI models.
• Interpret, analyze, and execute tasks based on given instructions.

Key Qualifications:

• Possess a LLM, JD, or PhD in a law-related field.
• Advanced proficiency in reading and writing, both in informal and professional English.
• Strong research and analysis skills, and the ability to navigate various information resources, databases, and online resources are essential.
• Outstanding communication, interpersonal, analytical, and organizational capabilities.
• Strong reading comprehension skills combined with capacity to exercise autonomous judgment even when presented with limited data/material.
• Strong passion for and commitment to technological advancements and innovation. 

Preferred Qualifications:

• Licensed to practice law in a US jurisdiction.
• Previous AI Tutoring experience.
• Teaching experience (as a professor, teacher, or tutor).
• Experience in technical writing, journalism, or a professional writing setting.

Additional Requirements:

• Demonstrate a strong capacity to quickly adapt by learning new skills and unlearning outdated ones, thriving in dynamic and changing environments.
• For those who will be working from a personal device, please note your computer must be capable of running Windows 10 or macOS BigSur 11.0 or later.

Location, Hourly, and Other Expectations:

• This position is fully remote.
• We are unable to provide visa sponsorship.
• If you are based in the US, please note we are unable to hire in the states of Wyoming and Illinois at this time.
• Please indicate your interest in either full-time (40 hours per week), part-time (up to 29 hours per week), or either in the application. In general, we are able to accommodate flexible hours around your schedule.

​​Compensation and Benefits:

• The pay for this role may range from $80/hr – $120/hr.
• Your actual pay will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.
• For full-time roles, benefits will include medical insurance and specific benefits vary by country.  We do not offer benefits for part-time roles.

Position Overview: As a senior backend engineer at Mursion, you will be responsible for designing, developing, and maintaining high-performance, scalable, and secure applications. You will work closely with cross-functional teams to deliver solutions that meet business objectives and drive our technical strategy forward. Your expertise will be pivotal in guiding junior developers and ensuring best practices in software development.

Responsibilities:

• Design, develop, and maintain JVM-based applications using Micronaut or Spring Frameworks.
• Collaborate with product managers, designers, and other developers to deliver high-quality software solutions.
• Write clean, efficient, and well-documented code.
• Participate in code reviews and mentor junior developers.
• Troubleshoot and resolve complex technical issues.
• Optimize application performance and ensure scalability.
• Stay up-to-date with emerging technologies and industry trends.
• Contribute to architectural decisions and technical roadmaps.
• Deploy, manage, and scale applications on AWS.
• Implement and manage containerized applications using Kubernetes and/or Docker.
• Set up and maintain CI/CD pipelines using Jenkins and GitLab.
• Utilize AWS multiple AWS services such as EKS, RDS, SQS, SNS, and more.
• Design and develop scaled platforms to handle high traffic and large data volumes.

Qualifications:

• 5+ years of experience in JVM development.
• Strong proficiency in JVM languages such as Java, Kotlin, or Groovy with a good understanding of its ecosystems.
• Extensive experience with JVM Frameworks (Spring, Spring Boot,Micronaut, etc.).
• Solid understanding of object-oriented programming and design patterns.
• Experience with RESTful APIs and web services.
• Proficient in SQL and experience with database technologies such as MySQL, PostgreSQL, or Oracle.
• Familiarity with front-end technologies (HTML, CSS, JavaScript) is a plus.
• Excellent problem-solving skills and attention to detail.
• Strong communication and teamwork skills.
• Experience with Agile development methodologies.
• Proven experience in designing and developing scaled platforms.

Preferred Qualifications:

• Extensive experience with AWS services (EC2, S3, RDS, Lambda, SQS, SNS, etc.).
• Proficiency in containerization technologies like Docker and orchestration with Kubernetes.
• Knowledge of CI/CD pipelines and tools such as Jenkins and GitLab.
• Experience with microservices architecture.
• Experience with WebRTC is a bonus.

Location: Remote, United States

Compensation and perks: The Salary range for this position is $120K-$160k and is commensurate with experience. For full-time employees, Mursion offers competitive benefits, which include full medical, dental, and vision insurance, paid holidays, and flexible PTO. 

Collaborate with a unique blend of employees ranging from 3D artists, software developers, operations, sales, and finance teams to actors who deliver interactive, highly immersive simulations.

Be at the forefront of reinventing learning for the future workforce.

Site Reliability Engineering (SRE) at NVIDIA is an engineering discipline to design, build and maintain large scale production systems with high efficiency and availability using the combination of software and systems engineering practices. This is a highly specialized discipline which demands knowledge across different systems, networking, coding, database, capacity management, continuous delivery and deployment and open source cloud enabling technologies like Kubernetes and OpenStack. SRE at NVIDIA ensures that our internal and external facing GPU cloud services run maximum reliability and uptime as promised to the users and at the same time enabling developers to make changes to the existing system through careful preparation and planning while keeping an eye on capacity, latency and performance. SRE is also a mindset and a set of engineering approaches to running better production systems and optimizations. Much of our software development focuses on eliminating manual work through automation, performance tuning and growing efficiency of production systems. As SREs are responsible for the big picture of how our systems relate to each other, we use a breadth of tools and approaches to tackle a broad spectrum of problems. Practices such as limiting time spent on reactive operational work, blameless postmortems and proactive identification of potential outages factor into iterative improvement that is key to both product quality and interesting dynamic day-to-day work. SRE’s culture of diversity, intellectual curiosity, problem solving and openness is important to our success. Our organization brings together people with a wide variety of backgrounds, experiences and perspectives. We encourage them to collaborate, think big and take risks in a blame-free environment. We promote self-direction to work on meaningful projects, while we also strive to build an environment that provides the support and mentorship needed to learn and grow. What you’ll be doing: Design, implement and support operational and reliability aspects of large scale Observability & Telemetry collection platform with a focus on performance at scale, real time monitoring, logging and alerting Engage in and improve the whole lifecycle of services—from inception and design through deployment, operation and refinement Support services before they go live through activities such as system design consulting, developing software tools, platforms and frameworks, capacity management and launch reviews Maintain services once they are live by measuring and monitoring availability, latency and overall system health Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity Practice sustainable incident response and blameless postmortems Be part of an on call rotation to support production systems What we need to see: BS degree in Computer Science or a related technical field involving coding (e.g., physics or mathematics), or equivalent experience 5+ years of experience with Infrastructure automation, distributed systems design, experience with design, develop tools for running large scale private or public cloud system in Production 5+ years experience delivering foundational infrastructure and observability platforms. Experience in one or more of the following: Python, Go, Perl or Ruby In depth knowledge on Linux, Networking and Containers Ways to stand out from the crowd: Interest in crafting, analyzing and fixing large-scale distributed systems Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive. Ability to debug and optimize code and automate routine tasks Experience in using or running large private and public cloud systems based on Kubernetes, OpenStack and Docker. Experience running Grafana, OpenTelemetry, Prometheus, and similar observability focused tools The base salary range is 140,000 USD – 258,750 USD. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. You will also be eligible for equity and benefits. NVIDIA accepts applications on an ongoing basis. NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. NVIDIA is the world leader in accelerated computing. NVIDIA pioneered accelerated computing to tackle challenges no one else can solve. Our work in AI and digital twins is transforming the world’s largest industries and profoundly impacting society. Learn more about NVIDIA.

Dear Candidate, 

As discussed please find the job description for your reference.

About Fluence

Fluence (Nasdaq: FLNC) is a global market leader in energy storage products and services and digital applications for renewables and storage. With a presence in 30 global markets, Fluence provides an ecosystem of offerings to drive the clean energy transition, including modular, scalable storage products, comprehensive service offerings, and the Fluence One platform, which delivers AI-enabled digital applications for managing and optimizing storage and renewables. The company is transforming the way we power our world by helping customers create more resilient and sustainable electric grids. For more information, please visit fluenceenergy.com 

Our Culture and values

We are guided by our passion to transform the way we power our world. Achieving our goals requires creativity, diversity of ideas and backgrounds, and building trust to effect change and move with speed.

We are Leading

Fluence currently has thousands of MW of energy storage projects operated or awarded worldwide in addition to the thousands of MW of projects managed by our trading platform—and we are growing every day.

We are Responsible

Fluence is defined by its unwavering commitment to safety, quality, and integrity.

We are Agile

We achieve our goals and meet our customer’s needs by cultivating curiosity, adaptability, and self-reflection in our teams.

We are Fun

We value the diversity in thought and experience of our coworkers and customers. Through honest, forthcoming, and respectful communications we work to ensure that Fluence is an inclusive and welcoming environment for all.

Senior Controls Software Engineer (BMS)

ABOUT THE POSITION:

We are looking for a Controls Software Engineer with a passion for software design and extensive experience with C++, Agile Scrum using Jira and Git. You will report to the Senior Manager  Control Application Software Development. As a hands-on member of the development team, you will also do the work of delivering a releasable Increment of product at the end of each Sprint.

What will our ideal candidate bring to Fluence?

Responsibilities

•     Develop Fluence OS (FOS) controls software used in Fluence’s energy storage products. The software you will develop includes but not limited to:

o      system-level BMS (Battery Management System)

o     controls communication

o     Fluence OS application and base controls for utility and grid applications

o     Integration of grid-scale battery and power conversion systems from industry-leading manufacturers.

•     Design, develop, build, and document FOS controls SW using C++, C and/or Matlab/Simulink.

•     Support requisition engineering. Troubleshoot field issues and identify root causes.

•     Focus on robustness, security, performance, scalability, and maintainability.

•     Meet project timelines and budget.

•     Track, manage, document, and report work using JIRA and Confluence.

•     Foster a spirit of teamwork that allows for impersonal disagreement over ideas, conflict, and expeditious resolution.

Qualifications

Required

•     Bachelor in the areas of Mechanical, Electrical, Computer Science, or related fields from an accredited university.

•     6+ years of SW development experience.

•     Expertise in object oriented software development with C++ preferably for Linux.

•     Basic knowledge of a scripting language, preferably Python.

•     Expertise in C programming.

•     Expertise using the Agile development framework and Git workflow.

•     Enthusiasm for getting things done, taking personal responsibility, adding value within a team setting, learning new things, and ability to work with minimal supervision.

•     Willing and able to travel, domestically and internationally, up to 5% of the time.

Preferred

•     Knowledge in developing Battery Management System (BMS) software.

•     Knowledge of messagebus, such as MQTT.

•     Knowledge of power system market applications, power generation, and/or energy storage system controls.

•     Experience in MathWorks Matlab/Simulink for controls logic development.

•     Experience in Test Driven Development.

•     Experience with Continuous Integration.

•     Experience in Linux shell script programming.

•     Experience with Industrial Protocols: Modbus, CAN.

•     Experience with Containers (docker).

APPLY

Fluence uses LinkedIn Talent Hub to manage our recruitment process. To be considered for this and all roles at the company, applicants must apply directly on LinkedIn here.

n

n

The Future of Life Institute (FLI) is looking for a Head of U.S. Policy. Washington D.C. location is preferred, but we are open to candidates in other U.S. locations.  The Head of U.S. Policy will report to FLI’s Director of Policy.

FLI works to reduce catastrophic risks from transformative technologies and to develop optimistic yet realistic visions of the future. Our U.S. Policy team advocates for the adoption of forward-thinking AI policy at the state and federal levels.

n

As Head of U.S. policy, you will:

• Lead and grow our U.S. Policy team
• Develop and execute a policy strategy on how the U.S. can best navigate the current race to build Artificial General Intelligence
• Promote the adoption of future-proofed AI policy at the federal and state level, including mitigation of convergence risk (AI + bio and AI + nuclear)
• Build coalitions with other nonprofits, businesses and academics working on issues relevant to our mission
• Develop informational materials, conduct educational briefings to explain complex AI policy issues to non-expert audiences and represent FLI in the media

Required qualifications:

• Advanced degree (Masters equivalent or higher) in policy, law, or a technical field related to emerging technologies
• Five or more years of relevant work experience, mid-career and senior candidates encouraged to apply
• A detailed understanding of the challenges that artificial general intelligence may pose to society
• Strong self-direction, proactivity, and work ethic
• Comfortable working remotely and independently a significant portion of the time

Preferred qualifications:

• Experience managing high-performing teams
• Direct experience working for or advocating to legislatures and high-level civil servants at the state or federal level
• Advanced knowledge of the policy making process, including legislative procedures and opportunities for intervention 
• Understanding of the technical capabilities and limitations of AI systems

n

n

Application process 

Please upload your resume. Cover letters are optional.

We are reviewing applications on a rolling basis. Please apply as soon as you are able.

Questions may be directed to contact@futureoflife.org.

About the Future of Life Institute

Founded in 2014, FLI is an independent non-profit working to steer transformative technology towards benefitting life and away from extreme large-scale risks. Our work includes grantmaking, educational outreach, and policy engagement.

Our work has been featured in The Washington Post, Politico, Vox, Forbes, The Guardian, the BBC, and Wired.

Some of our achievements include:

– Pause Giant AI Experiments, an open letter calling for a 6 month pause on the training of AI systems more powerful than GPT-4. The letter has been signed by more than 30,000 people, including Yoshua Bengio, Stuart Russell, Elon Musk, Steve Wozniak, Yuval Noah Harari, and Andrew Yang.

– The Asilomar AI Principles, one of the earliest and most influential sets of AI governance principles.

– Testimony to the US Senate AI Insight Forum on Innovation, and the first civil society presentation to the US House of Representatives Taskforce on AI, encouraging policies that mitigate catastrophic risks from AI.

– Participation in the US AI Safety Institute Consortium.

– Slaughterbots, a viral video campaign raising awareness about the dangers of lethal autonomous weapons.

– The Future of Life Award, which retrospectively awards unsung heroes who made the world a better place. Past winners include individuals who prevented nuclear wars, helped to eradicate smallpox, and solved the ozone crisis.

– Worldbuild.ai, which imagines flourishing futures with strong AI and works out how to get there.

FLI is a largely virtual organization, with a team of 25 distributed across Europe and the US. We have offices in Campbell, California and in Brussels, Belgium, and meet in person as a full team twice a year.

bloXroute is seeking an experienced results-driven Technical Support Manager to join our dynamic team. As the Technical Support Manager you will be responsible for managing a team of Technical Support Engineers. This role will involve working closely with bloXroute users to understand their needs and help them maximize the value of our products and services.  Manage support downtime and product issues, while effectively communicating status updates to users.

This position is a remote position based in the USA.

n

Responsibilities

• Lead and mentor the technical support team by defining responsibilities and procedures
• Assess, select and implement new customer support tools to enhance team efficiency to align with bloXroute products
• Continuously improve the technical support processes to enhance team efficiency and deliver an exceptional experience
• Establish clear workflows, SLAs (Service Level Agreements), and escalation protocols 
• Manage and escalate technical solutions to Engineering teams to resolve all concerns and communicate to users in a timely manner 
• Ensure the team has clear documentation of technical issues, solutions and feedback 
• Maintain a deep understanding of all products and services to effectively guide and support the team 
• Guide new users, blockchains, miners and businesses through the onboarding process ensuring they are fully able to use products and services 
• Provide regular reports on key performance indicators such as resolution times, user satisfaction and team productivity 
• Conduct research to improve software and utilize data to provide insights and recommended action plans 
• Understand users’ goals and objectives, and provide a strategic insight on how to help them achieve their success with bloXroute solutions 
• Customize support tools to meet customer needs and team workflows

Requirements

• 5+ years of experience as a Technical Support Manager or relevant experience 
• Proven management skills with the ability to motive, coach and develop a high-performing team Understanding of ETH (EVM) or Solana blockchain networks
• Experience with using web3 (like web3py, web3js) clients to query blockchain data
• Understanding of blockchain nodes and p2p networks
• Experience with managing large amount of users via social networks
• Excellent communication skills, with the ability to build rapport and trust with users 
• Proven problem solving skills with a proactive approach 

n

n

We’re seeking someone based in or near Australia/New Zealand who can work Tuesday – Saturday, from 8:00 am – 5:00 pm in the GMT +12 zone, or in the Americas who is available M-F PST from 12:00 pm – 9:00 pm.

Hi there!

We’re on a mission to democratize automation and we’re hiring a Sr. Technical Support Specialist to join our Premier team, supporting our enterprise customers. We’re looking for someone technical and customer focussed who loves working in Support to join our team to help customers solve tricky technical problems and use automation to its fullest.

If the idea of helping people free up time by optimizing their workflows appeals to you, then read on…

• Our Commitment to Applicants
• Culture and Values at Zapier
• Zapier Guide to Remote Work
• Zapier Code of Conduct
• Diversity and Inclusivity at Zapier

About You:

• You’re highly skilled in technical customer support. We’re looking for at least 4 years experience in customer support in the SaaS industry. Even better if you have previous experience troubleshooting APIs.
• You love working tickets. Maybe you’re a Support Vet or you’re newer to the field, either way you love your craft.
• You’re highly productive and you bring your A game to the queue every day. Helping customers gets you excited and you’re passionate about finding ways to improve your skills and how we operate to drive productivity.
• You love solving problems. Every customer is different and you relish being able to meet their specific needs. You see each ticket as a puzzle to solve.
• You’re always looking for ways to level up your knowledge and skills. You know you produce higher quality work by putting in the reps. You find ways to level up your Zapier skills and knowledge to empower you to excel in the queue.
• You keep it simple. Support at Zapier is different than other software companies. It’s not the same questions over and over again, and often involves researching technical nuances of the apps we support. You recognise this complexity, but you don’t overcomplicate it.
• You’re persistent. You love the opportunity to solve new problems every day for our customers. In cases where the customer runs into an issue you think we should resolve, you advocate for resolution with the appropriate Build Team. When you don’t know the answer to a question from a customer you don’t spin your wheels, you use your resources and ask for help which helps you learn!
• You love doing things efficiently. At Zapier, the work you do has high impact on the business. We believe in systems and processes that let us scale our impact.
• You’re empathetic to customers and can easily put yourself in their shoes. You realize that not everyone has the same skill set and that smart people sometimes make mistakes. You make customers feel empowered after interacting with support.
• You love to write. Almost everything at Zapier is done via written communication (both with customers and between teammates).
• You’re highly accountable to outcomes. Whether it’s your own metrics, team wide metrics or a project or task, you’re focussed on driving positive outcomes.
• You’re a champion of change. You understand the changing landscape of tech and the importance of responding to need. You take change in your stride, and you support your teammates through change too.
• You set your own course. At Zapier, we have quick team meetings and one-on-one’s every week and then we go make things happen. You thrive in an environment where you have direction but can call the shots to do right by the customers and our team.

Things You’ll Do:

• Zapier is a fast-growing, and remote-first company, so you’ll likely get experience on many different projects across the organization. That said, here are some things you’ll probably do:
• Help customers via email or chat to ensure they have the best experience possible (teammates tend to send 60+ emails every day), troubleshooting their problems and answering their questions.
• Help customers across both Paid Support and Premier Support Teams. We’re looking for flexible team members who are able to help where our customers need us most.
• Meet and exceed individual performance metric expectations for a Technical Support Specialist (Replies per day, average handle time, Quality and chat escalation rate).
• Help your teammates by answering questions in Slack when someone is stuck.
• Sharing knowledge through lightning talks and Slack updates to help your team members learn new things.
• Contribute to strategic projects such as helping to hone our virtual assistant content, analysing data and making recommendations about areas of the product we need to fix for our customers, and advocating for bug fixes with our Integration Quality Team.

How to Apply

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We’re looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.

Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

Zapier is an equal-opportunity employer and we’re excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone’s identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.

Application Deadline:

The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.

Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.

The post Sr. Technical Support Specialist, Premier appeared first on Jobspresso.

Company Overview
Maverick Trading, a 26-year old proprietary trading firm is looking to hire experienced and entry-level equity and option traders. We are a global team, united by the common goal of financial excellence. Our culture? Relaxed but ambitious. Our passion? Trading. Join us and trade the firm’s capital while keeping up to 80% of your profits.

—
Position: Equity/Option Trader (Remote)
Location: Remote (Worldwide)
Employment Type: Independent Contractor
Experience Level: Minimum 2+ years experience in handling investments and trades

—
Responsibilities
* Trading a sub-account within the Maverick Trading firm.
* Developing and executing trading strategies.
* Engaging with our coaches, courses, and regular meetings to continuously improve your trading game.
* Keeping up with market news, trends, and technologies.
* Actively managing risk and maintaining discipline.

—
Requirements
* Passionate about trading, with a strong desire to learn and excel.
* 2+ years of experience in trading or managing investments.
* Basic understanding of the financial markets.
* Exceptional decision-making abilities.
* Experience with Java is a plus but not required.

—
Benefits
* Performance bonus of $7,000 for the first $7,000 you make for the firm.
* Higher capital levels offered for excellent performance and risk management.
* Keep 70-80% of all profits generated.
* Access to experienced traders and a wide range of courses.
* Join regular meetings to get insights, discuss strategies, and more.

—
Culture

At Maverick Trading, we trust you to manage your trading strategies. Join our community of seasoned traders, and benefit from ongoing coaching, educational courses, and regular meetings. Here, you’re not just another trader; you’re part of a global family striving for financial excellence.

How To Apply

Ready to elevate your trading game? Click the link below to start your journey with Maverick Trading.
https://mavericktrading.com/application-3-a/utm_source=jobspresso.co

The post Stock / Options Trader appeared first on Jobspresso.