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  • Data Entry Specialist

    Job Overview: The Data Entry Specialist and QC personnel facilitate the production process of accurate documentation provided to our process servers teams. As a Data Entry Specialist you will review and confirm work entered into our systems, solve issues, and escalate as needed. This position is full-time, remote located in the United States.

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    $25 – $45 an hour

    Key Responsibilities:
    Review and file legal documents using internal systems and email
    Participate in ongoing training to expand knowledge of industry and process
    Investigate discrepancies as they arise
    Complete additional projects as assigned
    Qualifications:
    No experience necessary; data entry experience a plus
    High school diploma or GED required
    Ability to perform repetitive tasks with accuracy
    Exceptional attention to detail
    Desire and ability to be a team player
    Experience and basic proficiency with Microsoft Office

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    We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. Join our team today!

    Comprehensive Medical, Dental, and Vision coverage

    Retirement plan with 5% matching10 paid holidays per year

    Referral program Starting pay: $25.00 to $45.00 per hour

    Schedule: Full-time, Monday through Friday, 8am to 5pm

    Part Time: Any tine 2 hours to 4 hours daily you will chose your time.

  • Senior Mobile Engineer

    At Paperpile, we develop software that simplifies the way researchers and students find, organize, read, and write academic papers. Our suite of apps—spanning web, mobile, and desktop platforms—is trusted and loved by thousands of users worldwide for its intuitive design and robust functionality.

    Our user base is growing fast and so is the team around it

    • As part of a small team, everything you do matters. You only work on stuff that has a direct big impact on the product and our customers.
    • Work from anywhere on your own schedule. As a remote-first company, we communicate and collaborate with tools like Slack, Figma, and Notion to move our product forward fast.
    • Work with an interesting and diverse community of academics. Our customers use Paperpile to study climate change, cancer, or medieval history. You interact with them directly to understand how we can make their work more productive.

    Benefits

    • We are a fully remote company. Work from anywhere on your own schedule.
    • We sponsor co-working spaces in your city or your home office.
    • Learn and grow. Try out new things every day. We sponsor relevant courses, seminars, and conferences.
    • 4 weeks paid vacation.
    • Equity/bonus program.

    Your role

    We are working on a completely new version of our mobile apps for iOS and Android. You help to create the best possible experience for researchers to collect, read and annotate their scientific articles on their iPads and other mobile devices.

    While our apps are written in React Native, we are searching for a native mobile engineer to develop native modules for advanced functions such as background file downloads, inter-app communication, data sharing… In addition, you will integrate, adapt, and extend our native PSPDFkit based PDF viewer on Android and iOS.

    Requirements

    • You have extensive experience with native development on iOS and Android using Swift/ ObjectiveC and Java/Kotlin
    • You manage the complete lifecycle of our app (continuous integration, app store submissions, certificates, SDK updates…)
    • You have experience with React Native apps (or are interested to learn) and how to write and integrate native modules and libraries with React Native.
    • You can work independently and write clean, reusable, and testable code.
    • You can work and communicate within an agile team and produce production-ready code efficiently and on time.

  • Senior Frontend Engineer

    At Paperpile, we develop software that simplifies the way researchers and students find, organize, read, and write academic papers. Our suite of apps—spanning web, mobile, and desktop platforms—is trusted and loved by thousands of users worldwide for its intuitive design and robust functionality.

    Our user base is growing fast and so is the team around it

    • As part of a small team, everything you do matters. You only work on stuff that has a direct big impact on the product and our customers.
    • Work from anywhere on your own schedule. As a remote-first company, we communicate and collaborate with tools like Slack, Figma, and Notion to move our product forward fast.
    • Work with an interesting and diverse community of academics. Our customers use Paperpile to study climate change, cancer, or medieval history. You interact with them directly to understand how we can make their work more productive.

    Benefits

    • We are a fully remote company. Work from anywhere on your own schedule.
    • We sponsor co-working spaces in your city or your home office.
    • Learn and grow. Try out new things every day. We sponsor relevant courses, seminars, and conferences.
    • 4 weeks paid vacation.
    • Equity/bonus program.

    Your role

    We use React and TypeScript across all our product lines: web apps, browser extensions, Google Docs and Microsoft Word plugins, iOS and Android apps (React Native) and desktop app (Electron).

    You will take responsibility for substantial parts of our codebase and develop and ship the UI of new features and products.

    Requirements

    • Deep understanding of React and a track record of building complex React applications.
    • You can deliver pixel-perfect, production-ready code from Figma mockups on time.
    • Strong knowledge of TypeScript and its ecosystem (Babel, Webpack, Jest, Yarn…) and underlying web technologies (HTML5, CSS3, REST APIs)
    • Strong eye for detail with dedication to creating fast and enjoyable user interactions
    • Excellent communication skills for collaborating with designers, product managers, and QA

    More useful experience (optional):

    • React Native
    • Electron
    • Browser extensions (Chrome/Chromium, Safari, Firefox…)
    • Some backend knowledge in Node.js/Express
  • React JS Developer

    Position Overview:

    We are seeking a talented and experienced  React.js Developer with an experience of 4+ years to join our growing team. The ideal candidate will have a strong background in frontend development using React.js and a passion for creating intuitive user interfaces. As a key member of our development team, you will be responsible for designing, implementing, and maintaining front-end components and features for our web applications.

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    Responsibilities

    • Develop user-facing features and components using React.js.
    • Collaborate with designers and backend developers to implement frontend features that meet design and functionality requirements.
    • Optimize web applications for maximum speed and scalability.
    • Write clean, efficient, and maintainable code following best practices and coding standards.
    • Conduct code reviews to ensure code quality and consistency within the team.
    • Troubleshoot and debug issues reported by QA or users and provide timely solutions.
    • Stay up to date with the latest frontend development trends, tools, and technologies.
    • Participate in agile development processes, including sprint planning, daily stand-ups, and retrospectives.

    Requirements

    • Bachelor’s degree in Computer Science, Engineering, or related field.
    • 3+ years of professional experience in frontend development.
    • Strong proficiency in JavaScript, ES6/ES7, HTML5, and CSS3.
    • Extensive hands-on experience with React.js and its ecosystem (Redux, React Router, etc.).
    • Experience with modern frontend build tools and workflows (Webpack, Babel, npm/yarn, etc.).
    • Solid understanding of responsive web design principles and techniques.
    • Familiarity with RESTful APIs and asynchronous request handling.
    • Excellent problem-solving and analytical skills.
    • Strong communication and collaboration skills.
    • Ability to work effectively in a fast-paced, dynamic environment.

    Mandatory Requirements

    • Must have a laptop/desktop that meets the minimum qualifications:
    • Must have Dual Monitors (2 Monitors)
    • Processor:
    • Core i5 or higher/Mac
    • RAM – 8GB or higher
    • Bandwidth Requirements Minimum:
    • Download Speed: at least 6 Mbps 
    • Upload Speed: at least 6 Mbps
    • A quiet, private place in your home where you can work without background 

    Nice to Have:

    • Experience with backend technologies (Node.js, Python, etc.).
    • Knowledge of UI/UX design principles and methodologies.
    • Familiarity with version control systems (Git, SVN, etc.).
    • Experience with testing frameworks/libraries (Jest, Enzyme, etc.).
    • Understanding of web accessibility standards (WCAG, ADA, etc.).
    • If you are passionate about front-end development and want to work on exciting projects with a talented team, we encourage you to apply for this position. Join us in shaping the future of software development!

    Benefits

    • Work from home
    • Access to diverse projects
    • Opportunities for professional growth
    • Collaboration with diverse teams
    • No commute time
    • No dress code (unless there’s a meeting!)
    • Eco-friendly work lifestyle
    • Exposure to a multicultural team
    • Potential for long-term engagement
    • Improved work-life balance

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    $5 – $5.50 an hour

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    About 1840 & Company

    1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.

    Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.

    We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com.

  • Senior Associate Director Investor Relations

    ORGANIZATIONAL OVERVIEW

    The END Fund is a leading collaborative philanthropic investment vehicle dedicated to controlling and eliminating neglected tropical diseases (NTDs). NTDs are parasitic and bacterial infectious diseases – including intestinal worms, river blindness, trachoma, schistosomiasis, lymphatic filariasis, and visceral leishmaniasis – that affect over 1.65 billion people globally. The END Fund’s vision is to ensure people can live healthy and prosperous lives free of the risk of NTDs and has set out to accomplish this by:

    – Mobilizing and investing resources for maximum impact, 

    – Advocating for innovative, integrated and cost-effective NTD programs; and

    – Facilitating philanthropic and private sector engagement to end these diseases.

    By engaging a community of activist-philanthropists and taking a systems approach, the END Fund works in collaboration with governments, local and international NGOs, pharmaceutical companies, and academic partners on the global campaign to control and eliminate NTDs by 2030. 

    Since our founding in 2012 through 2023, with our partners, the END Fund has provided over 1.8 billion treatments for NTDs worth more than $3 billion. In 2023 alone, we delivered more than 270 million NTD treatments and provided over 46 thousand life-changing surgeries. The END Fund works globally in 31 countries, with a primary emphasis in Africa. 

    You can learn more about the END Fund here

    ABOUT THE END FUND’S INVESTOR RELATIONS TEAM

    The Investor Relations team is the END Fund’s fundraising team, responsible for identifying, mobilizing, and nurturing meaningful and impactful partnerships to advance the END Fund’s mission to end neglected tropical diseases. Driven by the transformative power of collaborative philanthropy, the team works alongside a consortium of investors and champions to help harness and promote funding opportunities for historically excluded communities.

    THE OPPORTUNITY

    The END Fund is looking for a fundraising professional with deep foundation partnerships expertise to support the management and growth of its portfolio, as it continues to rapidly scale and strategically diversify its portfolio of investors (donors) and NTD investment opportunities. The successful candidate will support the management of a portfolio of foundations globally, and work in collaboration with the Director to develop grant proposals and concept notes for new investment opportunities and write reports for active grants.  We are looking to onboard a candidate who is mission-oriented, an excellent written communicator, and who thrives in a cross-collaborative and dynamic environment. 

    The Senior Associate Director will play an integral role in the continued success of the Investor Relations team and, thus, the broader organization’s high-level financial goals. Together with the Director, they will manage 7—and 8-figure gifts from foundations globally (United States, Europe, Africa, and the Middle East). A natural and collegial team player, the successful candidate will be experienced in grant writing and reporting, including working cross-departmentally with programs and finance colleagues to develop winning proposals and informative, compelling reports.

    This position will report directly to the Director of Investor Relations focused on institutional giving but will work cross-departmentally across all levels to efficiently deliver on their assigned deliverables. The day-to-day of this position is likely to entail proactive and reactive donor communication (written and verbal), extensive writing, coordination with other departments to secure programmatic and financial data needed for proposal development and reporting, and participation in interdepartmental meetings to ensure a holistic understanding of the organization’s programs, financials, and impact story. This is an individual contributor position with no direct reports. 

    ESSENTIAL FUNCTIONS & CORE COMPETENCIES

    Relationship Management

    -With limited oversight, lead management of a portfolio of foundation grants, including responding to questions, preparing information as requested, and other cultivation and engagement activities beyond formal reporting requirements, including through email, video calls, and at times, face-to-face meetings

    Ensure grant requirements are fully met, on time, and with high-quality standards. 

    Advancement Support

    -In coordination with Investor Relations team members driving new business, provide critical support for new funding opportunities that align with the END Fund’s mission and funding priorities through:

    -Leading the concept note and proposal development process by systematically collecting information, determining and enforcing timelines, and fostering cross-team collaboration to align on the proposed scope and budget.

    -Writing evocative, data-driven, and concise proposal narratives and developing and producing outreach materials requested by potential and interested donors.

    -Contribute to the maintenance of donor records in Salesforce for assigned portfolio, with support from the Senior Associate, Investor Relations.

    Grant Writing & Reporting

    -With minimal oversight, manage the full grant cycle of a portfolio of foundation investors from proposal development to award process to report writing. 

    -Lead donor reporting for a portfolio of investments, including securing templates from the donor, coordinating and communicating cross-departmentally for necessary data inputs, and assembling narratives in a manner consistent with the END Fund’s expected level of quality, accuracy, and professionalism.

    Cross-departmental Collaboration

    -Coordinate with the Finance team on fundraising-related initiatives, including grant spending, revenue recognition, financial reporting, and reconciliation.

    -In concert with varying actors across the organization – Board Development Committee, Investor Relations team, and other colleagues – engage in the execution of a fundraising plan to secure funding towards the END Fund’s multi-year revenue goals.

    -Liaise with programs and other END Fund staff to gather information, materials, and updates and translate them into proposals and/or donor reports

    -Work as needed with the END Fund’s communications team to produce supporting materials for proposals and reports and to develop other external communications as needed.

    -Perform other duties and responsibilities as assigned

    EDUCATION AND EXPERIENCE

    -Bachelor’s degree in a writing-intensive field, such as (but not limited to) English, communications, journalism, or marketing preferred, but not required; and/or equivalent level of related, transferable experience

    -Minimum of 5 years of relevant relationship management and communications (written and verbal) experience, preferably in nonprofit (corporate or trusts and foundations) fundraising and grant management, with a successful track record of donor relationship management, grant writing, and reporting; knowledge of private foundation grantmaking strategies a plus

    -Exceptional ability to convey complex and often technical ideas in a clear, direct, and lively style (both written and verbal)

    -Confidence and poise to interact with philanthropic leaders and champions, including those at the executive leadership level, using all forms of communication (e-mail, phone, videoconference, and face-to-face interaction)

    -Experience with and competency to maintain relationships with foundations from a variety of global geographies, preferably including the US, Africa, Europe, and the Middle East

    -A self-starter who works well independently, as well as part of a team, and with minimal oversight; flexibility and comfort navigating shifting and high-pressure, deadline-oriented environments; ability to anticipate change and adapt accordingly. 

    -Familiarity with global health issues, and NTDs specifically, and/or appetite and interest to learn

    -Fluency in English required

    -Experience with project management tools, such as Asana, G Suite and Salesforce a plus 

    OUR PHILOSOPHY AND BENEFITS 

    The END Fund is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. It is our policy and intent that all qualified persons be given full and equal opportunities for employment, training, promotions, wages, benefits, and all other privileges, terms, and conditions of employment. 

     

     The END Fund is at an exciting stage of organizational growth and we are rapidly expanding our global footprint in order to bring on the most talented team members to help advance our mission. Currently, we have team members in 14 countries and the majority of our team is based in the United States. We maintain physical headquarters in New York City, and a new registered entity in Kenya,  other team members work from their homes across the US, Africa, UK and Europe. All team members hired outside the US and Kenya are hired through an Employer of Record (EOR). 

    The END Fund offers a competitive compensation package intended to motivate employees to perform at the highest level by acquiring superior skills and competencies. Our philosophy is shaped by the following guidelines: 1) understandable, 2) fair and defensible, 3) competitive, and 4) flexible. The END Fund differentiates pay based on the basis of role definition, scope of responsibilities, relevant team member experience and geographic location. We endeavor to compensate team members so that they can live with a sense of economic security within their geographic location.

    To ensure all compensation and benefits package offers are fair, defensible and competitive, the END Fund relies on external benchmarking data that is both role and country-specific. 

    This specific role is open to candidates who currently live and have the right to work in the US, UK and Kenya

    -If based in the US the anticipated starting gross annual base salary range is USD $95,000-$109,000

    -If based in the UK, the anticipated gross starting annual base salary range is GBP £65,000 – £73,000

    -If based in Kenya, the anticipated  gross starting annual base salary range is USD $80,000-$87,000

    WORK AUTHORIZATION REQUIRED

    The END Fund does not sponsor work authorization or visas. All team members must independently have legal rights to work and live in the US, UK and Kenya. 

    Our benefits packages are also informed by local contexts to ensure appropriateness and competitiveness within specific markets. Regardless of location, all END Fund team members receive cell phone and WiFi connectivity support, flexible work arrangements, a healthy annual professional development allowance, and more. The END Fund also offers employer-paid health for team members and a cost-share option for dependents of team members, as well as life insurance benefits and twelve weeks fully paid family care leave; specific benefit providers will vary modestly by country of residency. 

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    POSTING: Senior Associate Director, Investor Relations 

    LOCATION: Remote, US (California, Colorado, Connecticut, Delaware, Georgia, Illinois, Louisiana, Massachusetts, Maryland, Michigan, North Carolina, New York, Pennsylvania, Texas & Washington), United Kingdom (London), Kenya (Nairobi)

    REPORTS TO: Director, Investor Relations

    SALARY: The END Fund differentiates pay based on the basis of role definition, scope of responsibilities, relevant team member experience and geographic location. Specific salary details for each location are noted below.

    TRAVEL REQUIREMENTS: Up to 5%. Some travel for conferences, events, and annual organizational retreats, which could take place in the United States, Europe, or Africa. 

    JOB POSTING DEADLINE: This position will close at 11:59pm EST on February 05, 2025

  • Senior Blockchain Engineer

    We are seeking a highly skilled and experienced Senior Software Engineer to join our Blockchain team. The successful candidate will be responsible for designing, developing, and maintaining blockchain solutions, primarily using Go. This role requires a strong understanding of blockchain technologies and experience with developing distributed systems. The ideal candidate will have a passion for staying up-to-date with the latest technologies and a desire to work on challenging and exciting projects.

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    What You Will Do:

    • Contribute to the design and development of our state of the art blockchains.
    • Unit test, document, and support the code you write.
    • Troubleshoot and resolve issues.
    • Work closely with leadership to identify upcoming opportunities and risks.
    • Provide technical assistance to community members using our open source software.
    • Assist partners with technical integrations.
    • Participate in code reviews and provide constructive feedback to peers.
    • Mentor less experienced developers.
    • This is a remote role that can be worked nearly anywhere in the world; however this person must be able to work the core hours of 9am-5pm Pacific Standard Time.

    What You Will Bring:

    • 5+ years of experience in software engineering.
    • Proficiency in Go and experience with other languages such as Python or JavaScript.
    • Experience with C++ is a plus.
    • Strong understanding of blockchain technologies, including consensus mechanisms and peer-to-peer networking.
    • Proficient in security best practices in software and blockchain.
    • Experience in blockchain and/or decentralized architectures.
    • Understanding of common blockchain protocols including JSON-RPC.
    • Experience in distributed systems and microservices architectures is a plus.
    • Experience with multithreading and concurrency patterns.
    • Strong problem-solving and debugging skills.
    • Experience with containerization technologies such as Docker.
    • Demonstrated technical design capabilities, having architected complex technical features despite ever-evolving product requirements.
    • Excellent communication and collaboration skills.
    • A self-directed working style.
    • Confidence to identify and implement improvements without direction from others.

    What We Offer:

    • An exciting opportunity to work with an inspirational team that fosters growth and values trust.
    • 100% opportunity to work on products that will change the world.
    • Monthly subsidies for wellness activities, food and drink.
    • Learning & Development stipend.
    • Flexible PTO and paid holidays (per applicable country).
    • Potential for stock options.

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    $140,000 – $170,000 a year

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    Metallicus is proud to be an equal employment opportunity employer that values diversity in hiring, and gives consideration to all candidates regardless of their race, age, creed, color, religion or religious belief, national origin or ancestry, disability, military or veteran status, genetic information, sex, gender, sexual orientation, gender identity or expression, pregnancy, or any other characteristic protected by local, state, or federal law.

    *Please note that we are not open to solicitation for any recruiting services at this time.*

  • FetchFox: Head of Growth at early stage startup

    Headquarters: Mountain View, California, USA

    URL: https://fetchfox.ai

    We are an early stage startup and looking for someone to be in charge of growth, community, and everything else non-technical. You will be the first and (for the immediate future) only non-technical person on the team. You will be in charge of everything related to growth and community, including social media, SEO, ads, content, and more.

    The ideal candidate is semi-technical (eg. maybe you’ve written a few Python scripts before), but most importantly, the candidate is able to plan execute a growth strategy.

    We are an early stage startup with proven demand and early revenue. We offer competitive compensation for the right candidate, especially on the equity side. We think conventional startup options/RSUs are BS, and our equity compensation instead is through a crypto token. More on that when we chat :).

    To apply: https://weworkremotely.com/remote-jobs/fetchfox-head-of-growth-at-early-stage-startup

  • Patient Services Representative I

    About Equip 

    Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach at www.equip.health

    Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equisters that have created Equip’s culture.  Recognized by Time as one of the most influential companies of 2023, along with awards from Linkedin and Lattice, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families.

    About the role:

    The Patient Services Representative I is responsible for managing inbound patient inquiries via phone call, email, or other forms of communication. The PSR I will also provide program information, discuss insurance and finances, and hand off interested families to the Specialist. In addition, the PSR I will document calls in a CRM. The right person will have strong organizational skills, multitasking abilities, and sales skills. The ideal candidate is also comfortable working in a fast-paced startup environment, solving problems independently, and comfortable with ambiguity as data systems and processes are still being shaped.

     

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    Responsibilities:

    • Answer inquiry calls, emails, web forms, etc., and provide live information to patients, families, and referrents. 
    • Respond to inquiries quickly and efficiently while routing inquiries to appropriate departments. 
    • Collect patient information and input data points into various platforms and systems. 
    • Schedule patient screening appointments, conduct reminder calls, and provide support to patients/families who request live contact. 
    • Resolve patient requests in one call/contact or successfully manage prolonged or complex issues, with high attention to managing the customer experience and emotion.
    • Encourage interested families/patients to move forward with the admissions process.
    • Perform other duties as assigned.

    Requirements:

    • 2+ years of experience as a call center representative, customer service. representative, and/or patient scheduling. 
    • Experience with fast-paced, high volume inbound call management. 
    • Strong skills in communication and collaboration with diverse teams.
    • Organized and results-driven.
    • Comfortable in a fast-paced environment, subject to rapid change and innovation.
    • Hours are 8:00am – 5:00pm MST or CST.

    Bonus if you have the following

    • Experience in healthcare and/or front desk management or health unit coordination 
    • Experience working in a remote environment
    • Previous experience working in a health-tech startup
    • Passion for mental health and eating disorder treatment and expanding access to treatment

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    $21 – $24 a year

    The pay range for this position in the US is $21 – $24/hr. In addition, this position is eligible for a quarterly target performance bonus.

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    Physical Demands:

    Work is performed 100% from home with no requirement to travel. This is a stationary position that requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone. Sit or stand as needed.

    At Equip, diversity, equity, inclusion and belonging are woven into everything we do. At the heart of Equip’s mission is a relentless dedication to making sure that everyone with an eating disorder has access to care that works regardless of race, gender, sexuality, ability, weight, socio-economic status, and any marginalized identity. 

    As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability, and/or any other legally protected classification protected by federal, state, or local law. 

  • Patient Access Call Center Representative USA

    The vision of Clinical Health Network for Transformation (CHN) is to better fulfill the mission and promise of Planned Parenthood to bring high-quality, affordable care to every member of our communities. CHN is a collaboration between Planned Parenthood affiliates across the United States.

    CHN is looking for individuals who are committed to supporting our shared goal of strengthening and enhancing our awareness and commitment to advancing the cause of health and race equity in our organization.

    The primary responsibility of a Patient Access Representative (PAR) is to represent Clinical Health Network for Transformation (CHN) to consumers in a friendly, positive, and effective manner. The PAR will be responsible for successfully fielding and resolving a large volume of inquiries via phone and other potential contact methods within the Patient Access Center. This will include following communication scripts, scheduling appointments, verifying patient insurance, pre-registering patients for their appointments, screening for alternate funding sources, properly advising patients of service estimates and performing other tasks that allow patients to visit their health center seamlessly. The PAR will be responsible for evaluating all requirements to ensure that appropriate information has been obtained. The PAR will need to provide exceptional customer service, treating all callers with dignity and respect and striving to anticipate and meet their needs. Working collaboratively with other Patient Access Center team members, PARs will strive to achieve quality and performance standards defined in training and leadership communications. The PAR reports directly to the Patient Access Manager.

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    Qualifications and Experience (Required)

    • High school diploma or equivalent experience
    • Strong phone and verbal communication skills along with active listening
    • Customer focus and adaptability to different personality types
    • Ability to multi-task, set priorities, and manage time effectively
    • Ability to work a flexible work schedule
    • English language proficiency
    • Demonstrated dedication to Planned Parenthood’s mission, vision, and values

    Qualifications and Experience (Preferred)

    • Bilingual (English/ Spanish)
    • One year of experience in contact centers, pre-access, patient access, admissions or hospital business office, or physician practice office or equivalent customer service experience
    • Familiarity with call center systems and practices
    • Associate degree, or equivalent experience 
    • Secondary language proficiency

    Work Location, Hours and Equipment

    • 100% fully remote in the U.S.
    • Available to work full-time (37.5 hours/ week) Monday – Saturday between the hours of 8 AM – 6 PM Eastern Time; additional hours as needed
    • Must have a dedicated workspace conducive to maintaining HIPAA compliance, confidentiality, and providing exceptional customer service
    • Company provided laptop, monitor, and headset

    Essential Functions

    • Demonstrate proficiency navigating systems, working with complex workflows, managing telephone calls, online requests, and/or faxes and other contact channels
    • Answer incoming calls professionally and seek to assist the patient however possible
    • Maintain a positive, welcoming attitude in all patient interactions
    • Offer prompt assistance to patients for a variety of services, including:
    • Registering new patients into the EHR system
    • Booking, canceling, and rescheduling appointments for reproductive healthcare, including abortion services
    • Inputting and updating insurance information
    • Relaying patient communications to provider
    • Providing patients with pre-visit instructions as needed 
    • Transferring calls to appropriate nurse advice staff when necessary
    • Assist patients with identifying a provider and appointment that is appropriate for their care
    • Use EHR systems effectively to guide the patient’s care
    • Screen patient for financial support using real-time eligibility (RTE), while escalating more complex questions
    • Contact patients to notify when visits are canceled or rescheduled
    • Place the patient first in all interactions, including adhering to all HIPAA guidelines and regulations
    • Provide training, support, and mentoring to colleagues
    • Work with supervisors to achieve the established performance metric standards
    • Use the phone system to track activities
    • Participate in ongoing training and quality assurance exercises
    • Adhere to all established workflows, scripting, and department greetings
    • Meet performance goals for patient experience, quality, productivity, and all performance metrics
    • Participate in special projects and performs other duties as assigned
    • Demonstrate a commitment to CHN and Planned Parenthood’s mission related to health equity, especially centering racial equity, and deep sense of accountability to community
    • Demonstrate a commitment to learning about and enhancing practices related to racial equity and the impact of structural racism on healthcare systems
    • Work and build trust across cultural differences
    The above duties and responsibilities are not an exhaustive list of required responsibilities, duties, and skills. Other duties may be added, and this job description can be amended at any time.

    Key Requirements

    • Commitment to advancing race (+) equity in one’s work: interested in expanding knowledge about the role that racial inequity plays in our society
    • Awareness of multiple group identities and their dynamics, bringing a high level of self-awareness about personal identity, empathy, and humility to interpersonal interactions
    • Demonstrated ability to communicate clearly and directly as well as hear and act on feedback related to identity and equity with the aim to learn
    • Strong sense of accountability to equitable practices
    • Understanding of the impact of identity dynamics on organizational culture
    • Commitment to CHN and Planned Parenthood’s In This Together service ethos, workplace values, and service standards

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    $16.63 – $24.94 an hour

    CHN believes in fair and equitable pay. Above is the pay range for this role. Please note that actual salaries may vary within the range, based on factors including, but not limited to, education, training, experience, professional achievement, and business need.
    CHN provides employees with a competitive benefits package; some highlights include the following.
    – Health Care Coverage (Medical, Dental, & Vision); eligibility for full-time, regular employees on date of hire 
    – Flexible Spending Accounts and Health Savings Account 
    – Short-Term Disability and Basic Life & AD&D Insurance provided by CHN 
    – Voluntary elections for Long Term Disability and Additional Life & AD&D Insurance available at cost 
    – Employee Assistance Program 
    – Retirement Plan, 3% employer match after one year of service  
    – Paid Time Off Program includes accrual-based PTO, Health Time Off (HTO), and nine (9) paid Holidays 

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    Clinical Health Network for Transformation (CHN)  is an equal employment opportunity employer. We comply with all applicable laws prohibiting discrimination based on race, color, religion, gender and gender expression/identity, age, ethnicity, national origin, ancestry, physical or mental disability, uniformed service member/veteran status, marital status, medical condition, pregnancy, sexual orientation, citizenship status, genetic information, as well as any other category protected by federal, state, or local. We are committed to building an inclusive workplace that values racial & social justice. We strongly encourage all persons to apply, including people of color and members of the LGBTQIA+ community.  

  • Customer Support Agent

    ABOUT US

    At Vida, we help people get better — and we’re helping the healthcare system get better, too.

    Vida is a virtual health clinic that provides expert, personalized, on-demand health coaching and programs from a network of experienced health care providers — like Prescribers, Registered Dietitians, Therapists and Health Coaches — through an easy-to-use app. We focus on managing chronic cardiometabolic conditions — like diabetes, obesity and hypertension — as well as achieving lifestyle health goals like eating more healthfully, getting more exercise, losing weight and reducing stress.

    By combining advanced technology with the top-notch healthcare providers, Vida is breaking down the barriers that have historically kept people from getting the best care. We are trusted by Fortune 1000 companies, major national payers and large providers to enable their employees to live their healthiest lives.

    **Vida is authorized to do business in many, but not all, states. If you are not located in or able to work from a state where Vida is registered, you will not be eligible for employment. Please speak with your recruiter to learn more about where Vida is registered.

    As Vida’s Customer Support Agent, you will play a critical role in shaping the Vida support experience for our customers. You will be responsible for assisting customers with technical issues or questions related to our app and services. If you thrive in a fast-paced startup environment, enjoy working with both internal and external partners and customers and want to be involved in the cutting edge of healthcare, this role may be for you.

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    Responsibilities:

    • Respond to support inquiries and issues reported by customers (via phone or email) with requisite consideration, empathy and thoughtfulness.
    • Ensure timely resolution of support tickets in accordance with established service level agreements (SLAs).
    • Efficiently diagnose and troubleshoot technical issues to determine the next support steps- provide solutions or escalate to the appropriate level.
    • Become an expert on Vida’s programs, client-specific offerings and features- helping our customers understand all of the benefits pertaining to their specific health needs.
    • Clearly track and communicate bugs or trending issues to management when they arise.
    • Report regularly on customer feedback to help drive product and process improvements.
    • Assist Tier 2 Support and management with special projects as needed.

    Requirements:

    • 1-2 years of customer support experience in a growing and fast-paced technology company.
    • Open availability to work on weekends and some holidays.
    • Comfortable handling technical and non-technical cases.
    • Positive and optimistic personality- no problem is too big.
    • Excellent listening and problem-solving skills with a passion for helping people.
    • Outstanding written and oral communication skills and the ability to explain technical problems or solutions to a non-technical audience.
    • Strong time management, task management, organization and prioritization skills.
    • Empathy and the desire to learn and grow.

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    $40,000 – $40,000 a year

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    Vida is proud to be an Equal Employment Opportunity and Affirmative Action employer.

    Diversity is more than a commitment at Vida—it is the foundation of what we do. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetics, disability, age, or Veteran status. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

    We seek to recruit, develop and retain the most talented people from a diverse candidate pool. We don’t just accept differences — we celebrate them, we support them, and we thrive on them for the benefit of our employees, our platform and those we serve. Vida is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

    We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at Vida in any form without a valid, signed search agreement in place for the specific position will be deemed the sole property of Vida. No fee will be paid in the event the candidate is hired by Vida as a result of the unsolicited referral.

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