Customer Support Engineer at Vercel (Remote) – Job of the Day

I created this sub-publication to share roles that might be interesting to my coaching and workshop clients. Mostly one job a day, mostly remote, mostly hiring for other roles as well, and always interesting.

Excerpt:

Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. Our mission is to enable the world to ship the best products. That starts with creating a place where everyone can do their best work. Whether you’re building on our platform, supporting our customers, or shaping our story: You can just ship things.

About the Role:

Reporting to the Manager, Customer Support Engineering, the Customer Support Engineer responsibilities include resolving customer concerns, creating and improving internal tooling, and engineering solutions to help Vercel customers get the most out of the platform.

To be successful in this role, you must be an excellent communicator who’s able to earn our customers’ trust and understand technical problems quickly. You will also ideally have a background in frontend development, enjoy technical writing, and have a passion for digging deep to find and resolve root causes. In addition to this, you will be comfortable with holiday, weekend, and on-call work based on a rota system.

Ultimately, you will help establish our reputation as a company that is exceptional at helping its customers meet their goals throughout all parts of the customer journey while engineering solutions to constantly improve the customer experience.

If you’re based within a pre-determined commuting distance of one of our offices (SF, NY, London, or Berlin), the role includes in-office anchor days on Monday, Tuesday, and Friday. If you’re located beyond that distance, the role is fully remote. For location-specific details, please connect with our recruiting team.

What You Will Do:

• Solving interesting cases for Vercel customers.

• Troubleshooting customer issues alongside our engineering team.

• Working with other Vercel teams to provide advice and assistance, both internally and externally.

• Developing and improving internal tools alongside engineering.

• Specializing in a few product areas and owning that within the team.

• Improving existing, and identifying new, internal documentation, processes and policies.

• Assisting Customer Success Managers with Enterprise requests.

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