Headquarters: Germany Hamburg

Die hey contact heroes stehen für echte Innovationen im Kundenservice! Wir haben uns auf die Bereitstellung erstklassiger Kundenservice-Lösungen spezialisiert hat. Mit über 500 Agent/innen sind wir in mittlerweiel 17 Ländern rund um die Uhr und rund um den Globus im Einsatz.

Wir sind stolz darauf, eine Plattform zu schaffen, das von Teamarbeit, Kreativität und kontinuierlicher Weiterentwicklung geprägt ist. Werde Teil unserer Community und helfen Sie uns dabei, die Zukunft des Kundenservice zu gestalten!”

Wir sind stets auf der Suche nach talentierten und kreativen Köpfen, die Lust haben, an spannenden Projekten mitzuwirken. Bei uns erwartet dich ein dynamisches Arbeitsumfeld, spannende Projekte, eine Zusammenarbeit auf Augenhöhe und die Möglichkeit, deine Fähigkeiten weiterzuentwickeln.

Und der Erfolg gibt uns recht, wir wachsen weiter und suchen fast 100 weitere EU-Freelancer (m/w/d) um uns im Inbound-Kundenservice für einen Auftraggeber aus dem Segment Telekommunikation (Mobilfunk) zu unterstützen.

Aufgaben

Deine Mission:

• Annahme und möglichst fallabschließende Bearbeitung eingehender Anrufe,
• Professionelle und serviceorientierte Kommunikation mit den Kunden,
• Erfassung und Dokumentation der Kundenanliegen im CRM-System,
• Sicherstellung einer hohen Servicequalität und Kundenzufriedenheit.

Qualifikation

Dein Profil:

• Du erfüllst die Vorraussetzung als Freelancer zu arbeiten,
• Du verfügst über erste Erfahrungen im Kundenservice,
• Dein Arbeits-/Wohnort liegt in der EU,
• Du hast sehr gute Deutschkenntnisse (C1/C2 nachweisbar),
• Eigenständige Arbeitsweise und hohe Zuverlässigkeit,
• Du hast einen sicheren Arbeitsplatz, der für Dritte nicht einsehbar und/oder zugänglich ist,
• Du verfügst über einen Schreibtisch, einen Bürostuhl, und die erforderliche Hardware (PC, zwei Monitore, Maus/Tastatur, Webcam, Headset),
• Du hast eine stabile Internetverbindung mit mindestens 50 Mbit/s (per Kabel).

Benefits

Unser Angebot:

• Einen fairen Vertrag und eine angemessene Vergütung deiner Freelancer-Leistung,
• Die Perspektive einer langfristigen Partnerschaft,
• Eine Zusammenarbeit auf (echter) Augenhöhe,
• Eine umfangreiche und persönliche Einarbeitung.

Klingt gut? Dann freuen wir uns auf deine Nachricht!

To apply: https://weworkremotely.com/remote-jobs/hey-contact-heroes-gmbh-freelancer-m-w-d-im-inbound-kundenservice-fur-einen-mobilfunkanbieter-wohnsitz-eu-1

ABOUT THE COMPANY

Milk Moovement is building a world-class team focused on getting the right milk to the right place at the right time. 

Our growing herd of employees is driven to provide our clients with the data they need to make critical decisions that impact their operations and ultimately your favourite dairy products. 

Who is Milk Moovement you might ask? We are a young VC-backed company with humble roots and massive ambitions to disrupt the dairy supply chain. We think differently, act nimbly, and always leave things better than we found them.  

We’re expanding our team to further our mission. Find us out on Twitter, Instagram, LinkedIn (@milkmoovement), and our home page to learn more or hit “apply” below!

We will only be considering Canadian applicants at this time

THE ROLE 

We’re hiring a Data Architect to join our team! Milk Moovement is a data analytics platform for modern dairy supply chains. Having well structured data for reporting, advanced analytics, and data science is integral to our mission of revolutionizing the dairy supply chain. As the Data Architect you will oversee the continued evolution of our data platform including the data warehouse, transformation pipelines, visualization tools, and supporting cloud infrastructure. This role sits at the intersection of feature engineering, business analytics/reporting, and AI/ML, connecting the dots between foundational data architecture and advanced analytical and machine learning applications. If you are passionate about this convergence and ready to make an impact, we want to hear from you!

WHAT YOU’LL BE DOING

•Develop new and maintain existing data architectures to support internal and external customer analytics as well as AI/ML workloads

•Supervise business analytics and reporting efforts both internally and for our external cooperative customers

•Participate in design sessions with our logistics and financial feature teams to ensure data models for new products are scalable and extensible

•Collaborate with the broader team to enable AI feature engineering, model training, and deployment at scale 

•Provide mentorship to ensure alignment with data engineer best practices 

WHAT WE ARE LOOKING FOR

Milk Moovement seeks to have a diverse, inclusive, team-oriented, and curiosity-driven herd. Our technical team lives to find unique solutions to the challenges inherent to digital supply chains, and we expect you will be excited to do so as well. You must have at least 5 years prior experience with data engineering, but experience working in the dairy industry is not required! We will teach you all there is to know about the industry beginning with our Dairy 101 course. It is definitely more complicated than you think and that is why we do what we do! 

WHAT ELSE 

REQUIRED

•Proven track record of deploying large-scale data platforms, with specific experience in Snowflake 

•Familiarity with dbt for data transformation and Dagster (or other tools) for pipeline orchestration 

•Solid fundamentals in data warehousing concepts and transformation design patterns (real time, batch, event-driven workflows)

•Hands-on experience building cloud native data solutions in AWS

•Proficiency in SQL and Python

•Experience using Terraform to build data infrastructure, deployed via CI/CD pipelines

•Ability to collaborate, prioritize, and deliver value in a dynamic workplace

PREFERRED

•Background in MLOps and productionizing AI/ML models. Experience with implementing ML models in Snowflake is considered a bonus

•Exposure to common ML Frameworks (TensorFlow, MLlib, PyTorch, or Scikit-learn)

•Experience using container-based services (Docker, ECS, Kubernetes) 

•Experience building real-time transformation systems (Flink, Kafka Streams)

•Experience designing and building data pipelines that integrate and process data from both document-oriented NoSQL and relational SQL databases.

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WHAT WE OFFER

🐮 Competitive salaries – we’re constantly reevaluating market trends to ensure we meet or exceed industry standards.

🐮 Equity – Stock option plan on a standard 4 year vesting schedule with a 1 year cliff.

🐮 Unlimited paid vacation and flex time – unlimited vacation can be vague and difficult to track; we strongly encourage everyone to take at least 2 weeks off per year plus public holidays. The rest is up to you.

🐮 Health (mental & physical), dental, & HSA coverage across North America.

🐮 Remote work environment – work from home or from one of our hubs in Halifax and St. John’s.

🐮 Flexible hours – night owl or early riser? No problem.

🐮 Tools – need the latest and great software to perform more efficiently? Ask and you shall receive.

🐮 Quarterly culture events – trivia, robot building, hackathons, etc. We like to keep it fresh and exciting.

ABOUT OUR CULTURE

🥛 We’ll drop everything to ensure our customers feel supported.

🥛 Transparency is ingrained in everything we do.

🥛 Respect is paramount.

🥛 We win and lose as a herd – lessons learned are equally as important as the wins.

🥛 We’re all in this together – our company wide thirst for knowledge is unquenchable.

🥛 Want to learn a bit more about what makes us moo-nique? Check out our About Us page for company mission, purpose, and values.

🥛 Did we mention we love puns?!

HOW TO APPLY 

To apply, please submit your resume through our Careers page. Don’t forget to complete our Get To Know The Candidate form; we love hearing what your favourite dairy products are!

We always conduct remote interviews to ensure accessibility. This role offers flexibility based on your location and work preferences, and we’ll collaborate closely with you because we recognize that each individual has unique circumstances.

Don’t meet every single requirement? Studies have shown that women and individuals from diverse backgrounds may hesitate to apply for positions unless they meet nearly every qualification. At Milk Moovement, we are deeply committed to enhancing our approach to creating a diverse, inclusive, and value driven workplace. If you’re excited about this role but your past experiences don’t align perfectly with our job description, we  encourage you to apply anyway. You may well  be the right candidate for this role or others!

Milk Moovement is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. Milk Moovement is committed to providing reasonable accommodations for individuals with disabilities during the application and interview process. If you require an accommodation, please notify your Recruiter.

Aircall is a place where voices are valued.

Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 20,000+ customers (and growing) to make authentic, human connections.

Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City or at home – everyone has a voice that is valued.

Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.

About the role:

As a Technical Support Specialist, you will join a team that operates as a second point of contact for Aircall’s customers across the globe. You will work directly with them to help solve complex technical and operational questions. As a Technical Support Specialist, you will have a direct impact on their ability to make and receive phone calls, leverage the right products/integrations and grow their business. Every day you will be working with multiple teams across Aircall, such as Success, Engineering, Product, Onboarding, and Sales to provide white glove service and support. Our team is customer-focused, highly motivated, and thrives on our shared success. You will be part of an international team with diverse backgrounds and skill sets. With Aircall being a 24/5 business we operate throughout various time zones using a follow-the-sun model. Our extensive product knowledge and technical skillset is our most valuable asset both to our customers and our internal teams.

This role can be based remotely in the U.S., with working hours of 9-6 pm est or equivalent.

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Key Responsibilities:

• Receive and respond to escalated Customer cases regarding technical and functional questions or issues
• Handle a variety of complex issues dealing with various platforms, operating systems, applications, integrations, inbound / outbound calling, caller ID, calling features, etc. Analyze, reproduce, and be part of the resolution
• Assist the Frontline Support team to train them on some specific topics, and improve how the issues are escalated to the Technical Support team. Train the Customer Support Team about relevant subjects. Create and maintain internal documentation
• Work closely with developers and product management colleagues to diagnose, understand and resolve issues. Mitigate risks in potential features, and bring best practices to the Customer Support Team
• Take ownership with internal and external stakeholders to define and resolve systemic issues, suggest product enhancements and eventual workarounds. Recommend and support the implementation of process improvements
• Monitor Customer Support metrics to proactively identify trends and recurring issues. Follow up with customers to ensure ongoing high levels of satisfaction

Qualifications:

• Preferred experience:
• Strong problem-solving, decision-making, and critical-thinking skills
• You are familiar with working in remote or hybrid environments
• Previous experience in a client-facing technical role for a SaaS or telecom business
• Ability to convey complex ideas in layman’s terms
• Comfortable multitasking in a fast-paced environment; familiar with organizing workflows and be process oriented
• Committed, ambitious, team player, and outcome oriented
• Soft skills:
• Aptitude for understanding providing excellent customer service including clear communication, problem solving and technical writing skills in English (Other Languages are a plus)
• Good organizational skills and the ability to manage multiple issues simultaneously within a fast paced and changing environment
• Positive self-starter, willing to dig into complex issues, able to take direction, and work within a team environment
• Willingness to consistently improve and try different approaches and perspectives
• Empathetic and active listener, with the ability to see each situation from someone else’s viewpoint
• Aptitude to learn and support new products and features
• Motivation to learn by yourself and seek knowledge
• Hard skills:
• Basic understanding of telephony routing, including IVR, ACD, DTMF
• Foundational understanding of the OSI model
• Experience using and managing ticket-based enterprise workflow management systems, applying ITIL concepts. Familiarity with Zendesk and Atlassian products, notability JIRA
• Foundational knowledge about Operating Systems (Windows, Mac OS, Android, iOS)
• VoIP QoS, WAN & LAN
• Soft Switch & SIP providers
• WebRTC applications
• IP protocols

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Key traits we look for:

You are coachable, you are resilient, you are solution oriented coming to the table with great ideas, and you find the fun in a good challenge! 

We will invest in you, as you invest in us. We believe that owning your growth and owning your success starts with you, but it’s up to us to help provide the platform for learning, growing and building your career!

Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.

Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.

We’re creating a place where great people trust one another and thrive together.

People flourish at Aircall and now is the time to be part of the team and the journey we’re on.

Why join us?

🚀 Key moment to join Aircall in terms of growth and opportunities

💆‍♀️ Our people matter, work-life balance is important at Aircall

📚 Fast-learning environment, entrepreneurial and strong team spirit

🌍 45+ Nationalities: cosmopolite & multi-cultural mindset

💵 Competitive salary package & equity

🏨 Medical, dental, and vision insurance is 100% covered

📈 401k plan with company matching!

✈️ Unlimited PTO — take the time you need to come to work feeling great!

⭐️ Wellness, internet, and childcare reimbursements

💚 Generous parental leave policy

DE&I Statement: 

At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. 

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

Want to know more about candidate privacy? Find our Candidate Privacy Notice here.

Headquarters: 100% remote

URL: https://onthegosystems.com

How You’ll Work

Responsibilities

• Develop and maintain a cohesive visual identity for our products, including WPML, PTC, and internal systems.
• Create marketing materials such as web pages, templates, social media posts, and newsletters.
• Collaborate with UX designers to produce sleek, user-friendly interfaces.
• Work with product teams to ensure your designs are implemented as intended.

Must-Have Skills

• 5+ years of experience as a graphic designer.
• A strong portfolio showcasing UI, web design, branding, and marketing materials.
• Proficiency in tools like Figma, Adobe Creative Suite (Photoshop, Illustrator, XD), or equivalents.
• Advanced knowledge of HTML/CSS and web design principles, including responsive design.

What It Takes to Succeed Remotely

• Ability to work independently, take initiative, and manage multiple projects.
• Excellent communication and collaboration skills in a remote team.
• Strong attention to detail and an eye for aesthetics.

What We Offer

• 100% remote position.
• Body and Mind Movement (BAMM) program to support your physical activities and hobbies.
• A computer budget to enhance your workspace.
• A Kindle device with access to our company’s Amazon account.
• Paid national holidays in your country.
• Opportunity to work with smart, self-driven individuals in a global team.
• Career growth and advancement opportunities.

To apply: https://weworkremotely.com/remote-jobs/onthegosystems-graphic-designer

ABOUT GENERATION

At Generation, we believe in the power of employment to change lives. We are a global nonprofit organization that supports adults to achieve economic mobility through employment. Generation trains and places adult learners of all ages into careers that are otherwise inaccessible, working in partnership with governments, employers, and other system actors. We also conduct original research and share data insights on high priority global workforce transition topics to inform decision-making by workforce system stakeholders. Launched in 2015, Generation comprises a global hub (Generation You Employed, or GYE) and a network of in-country affiliates. To date, the network has 100,000+ graduates and 11,000+ employers across 46 professions and 17 countries.  

When learners join Generation, 91% are unemployed, of which nearly half are long-term unemployed.  Three months after completing our program, graduates have an 78% job placement rate, rising to 88% within six months. Of our employed graduates, 68% are hired by repeat employers who have previously hired Generation graduates, and 89% are in jobs directly related to the profession for which we have trained them. Employed graduates immediately earn an average of 3-4X their previous earnings.  Two to five years after graduation, 77% of our alumni from upper-middle income countries continue to meet their daily financial needs and 63% can save for the future. To date, Generation’s global graduates have earned more than $1 billion in wages. Generation graduates typically have a secondary school background, 54% are female, 34% have dependents, and the majority identify with underrepresented communities in their country. 

POSITION OVERVIEW

We are looking for an exceptional Executive Assistant to provide high-level administrative support to senior leadership

You will be joining at an exciting time for Generation, as we enter into a partnership with MasterCard Foundation on a project called GROW. Under this partnership, we have launched training and placement programs for a number of remote roles (such as, data analysts, digital marketing, web development and customer service). Generation is also coordinating a coalition of partners to experiment with different methods of delivery to find out ‘what works’ before we scale

This role is for a full-time assignment, for the project period through October 2025, with a possibility of extension and contingent on funding availability. Candidates must have the right to work in their country of residence. Hours are expected to be 40 hours per week. 

RESPONSIBILITIES

The Executive Assistant will:

·       Manage executives’ calendars, schedule meetings, and coordinate international time zones.

·       Prepare agendas, take meeting minutes, and ensure timely follow-ups.

·       Draft and proofread emails, reports, presentations, and correspondence.

·       Ensure seamless communication by prioritizing and screening emails and messages.

·       Assist in tracking key deliverables and deadlines across multiple initiatives.

·       Provide administrative support for special projects, including research and data compilation.

·       Maintain organized records and documentation in digital formats.

·       Arrange travel logistics when necessary, including booking flights, accommodations, and itineraries for in-person engagements.

ABOUT YOU

🗹     3+ years of experience as an Executive Assistant

🗹     Exceptional organizational and time-management skills

🗹     Excellent written and verbal communication abilities

🗹     Proficiency in productivity tools, including Microsoft Office Suite, Google Workspace, and virtual collaboration tools like Zoom, Slack, or Asana

🗹     Strong attention to detail and ability to multitask in a remote environment

🗹     High degree of professionalism, discretion, and commitment to confidentiality

 #LI-Remote

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