Author: cupidzone798

THE ROLE

The Voice of the Customer (VoC) Program Manager drives a company-wide program responsible for systematically gathering, analyzing, and acting on customer feedback to improve products, services, and customer experiences. This role will be instrumental in ensuring Eventbrite has a holistic customer feedback strategy, actionable insights grounded in data, specific and time-bound commitments, and a consistent cadence and framework for sharing updates as well as closing the feedback loop both internally and externally. This role is critical in ensuring customer needs are understood and met and has a direct impact on revenue retention and growth.

YOU WILL

• Establish and centralize robust feedback mechanisms, leveraging various sources such as support tickets, CSAT surveys, social channels, our community forum, and other direct and indirect feedback mechanisms
• Optimize VoC data collection, survey design, sampling, operationalization, and analysis
• Provide actionable recommendations that inform product roadmap, go-to-market messaging, and service/support offerings
• Aggregate customer sentiment for product launches and features, identify and address key gaps and pain points in Eventbrite’s product and drive continuous improvement based on customer feedback
• Implement a cadence to present findings to senior leadership in a timely, informative, and compelling manner that garners commitment and followthrough from stakeholders
• Collaborate with cross-functional teams, including product management, engineering, and marketing, to ensure customer feedback is incorporated into all stages of the product lifecycle
• Reactive ongoing listening
• Identify and implement the right processes, tech stack, and up-to-date voice of the customer technology, including AI, to facilitate swift insights reporting

THE SKILLSET

• Hands-on experience with VoC program
• Minimum 5 years project or program management experience 
• Strong communicator with a proven track record of influencing without authority 
• Ability to distill complex qualitative data into clear trends and recommendations
• Proficiency with research methodologies and data analytics 
• Adept at thinking about the strategic bigger picture as well as the tactical context and implications 
• Customer-centric mindset 
• Preferred: Qualtrics, Tableau, SQL

ABOUT EVENTBRITE

At Eventbrite everyone is invited to be their whole self and we cultivate an environment to make sure that is feasible throughout the entirety of an individual’s time at Eventbrite. We are committed to providing competitive, valuable and meaningful benefits and experiences for our employees to ensure we meet them where they are in life. 

Cultivating a diverse, equitable and inclusive culture where all people are invited and belong is our top priority. 

Employees can participate in resource groups and we offer global programming and training throughout the year to support a diverse and inclusive workplace. Read more about our Diversity and Inclusion work for our team, culture, and community.

BENEFITS

We offer comprehensive benefits and a wellness package above and beyond standard medical benefits to support our Britelings’ lifestyle.

Eventbrite’s global benefit programs are designed to meet you where you are by offering resources and support for your health, well-being, finances, and family. This includes support in a remote environment, wellness allowance, Carrot family planning benefit, Origin Financial Planning service, and other offerings to ease the mind and body like Modern Health and BriteBreaks (generally the first Friday of every month off).

EQUAL OPPORTUNITY

At Eventbrite, we are dedicated to fostering diversity, equity and inclusion. We welcome individuals from all backgrounds, abilities and experiences to apply, and we make employment decisions on the basis of merit. We are committed to equal employment opportunity regardless of race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender reassignment, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics, or any other legally protected characteristic.

If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know. 

About AlphaSense: 

The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.

The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!

About the Team:
Expert Insights, encompassing AlphaSense’s Expert Transcript Library and 1×1 Call Services, delivers transformative market intelligence through unfiltered operator perspectives across thousands of companies. Our library of over 200,000 transcripts is the market’s largest, expanding monthly and rapidly becoming essential for institutional investors, banks, consultancies, and large corporations. The Channel & Customer Research team is the newest addition to Expert Insights, collaborating closely with our Directed Content and Expert Call Services groups to deliver structured channel checks and voice-of-customer interviews. These real-time insights illuminate nuanced demand signals, competitive dynamics, customer preferences, and purchasing behaviors across key industries, empowering clients to stay ahead of trends and swiftly adapt strategic decisions.

About the Role:
As a Sector Lead for TMT, you will bring deep industry subject matter expertise to drive the successful execution of vertical-specific channel and customer research projects. This role provides the opportunity to shape and scale a differentiated research product for Wall Street and corporate clients, setting a new benchmark for actionable insights in the market. Your responsibilities will center around project setup, expert recruitment guidance, rigorous vetting of expert quality and relevance, product quality assurance, feedback loops, and people management. Leveraging your sector-specific expertise, you will guide analysts to consistently deliver high-quality, actionable insights tailored to sophisticated investor and corporate decision-makers. You will mentor analysts, set clear goals, and track performance against key performance indicators (KPIs) to ensure accountability and continuous improvement. Additionally, you will play a critical role in maintaining and updating internal knowledge assets to enhance sourcing accuracy and analyst onboarding.

Who You Are:

• You have 5-7 years of experience in buy-side proprietary research, sell-side research, channel-check consulting, or a related industry-specific research role.
• You have significant experience (4+ years) covering Technology, Media, and Telecom industries, with deep expertise in understanding industry-specific dynamics, disruptive technologies, key players, competitive landscapes, and rapidly evolving trends such as cloud computing, semiconductors, digital media, software, and telecom infrastructure.
• You have strong people management experience, effectively mentoring, coaching, and developing teams of analysts.
• You are recognized as an industry expert who intuitively understands the nuances, drivers, and key players within your vertical.
• You are client-focused and adept at translating investor and corporate client questions into actionable research projects.
• You possess exceptional analytical and critical-thinking skills and are proficient in leveraging tools like AlphaSense and Tableau.
• You excel in managing multiple complex projects simultaneously, maintaining high standards of organization, quality, and attention to detail.
• You maintain a robust understanding of compliance, MNPI, and confidentiality requirements, ensuring adherence across all projects.

What You’ll Do: 

• Define project scope, ensuring alignment with the goals of our channel and customer research offering for your sector, and clearly outlining expert profiles and critical lines of inquiry.
• Guide analyst teams through expert recruitment, coaching them to consistently source high-value, relevant, and compliant experts.
• Lead rigorous expert vetting processes, applying deep industry expertise to ensure superior quality and relevance.
• Implement quality assurance and feedback loops to continuously enhance the quality and impact of research deliverables.
• Manage analyst teams, setting clear performance goals, tracking KPIs, and ensuring accountability.
• Regularly collaborate with internal stakeholders—including Directors of Research, Product Managers, and Compliance teams—to integrate feedback and drive ongoing improvements.
• Develop and maintain detailed industry knowledge resources, such as competitive landscapes and buyer personas, to streamline analyst onboarding and improve sourcing accuracy.
• Document best practices and onboarding processes to mentor and prepare Analysts within the team.

Salary Range: $115,000 – $135,000

For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below.

You may also be offered a performance-based bonus, equity, and a generous benefits program.

Base Compensation Range$115,000—$135,000 USD

AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.

In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.

Recruiting Scams and Fraud

We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note:

• AlphaSense never asks candidates to pay for job applications, equipment, or training.
• All official communications will come from an @alpha-sense.com email address.
• If you’re unsure about a job posting or recruiter, verify it on our Careers page.

If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.

About AlphaSense: 

The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.

The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!

About the Team:
Expert Insights, encompassing AlphaSense’s Expert Transcript Library and 1×1 Call Services, delivers transformative market intelligence through unfiltered operator perspectives across thousands of companies. Our library of over 200,000 transcripts is the market’s largest, expanding monthly and rapidly becoming essential for institutional investors, banks, consultancies, and large corporations. The Channel & Customer Research team is the newest addition to Expert Insights, collaborating closely with our Directed Content and Expert Call Services groups to deliver structured channel checks and voice-of-customer interviews. These real-time insights illuminate nuanced demand signals, competitive dynamics, customer preferences, and purchasing behaviors across key industries, empowering clients to stay ahead of trends and swiftly adapt strategic decisions.

About the Role:

As a Sector Lead for Healthcare, you will bring deep industry subject matter expertise to drive the successful execution of vertical-specific channel and customer research projects. This role provides the opportunity to shape and scale a differentiated research product for Wall Street and corporate clients, setting a new benchmark for actionable insights in the market. Your responsibilities will center around project setup, expert recruitment guidance, rigorous vetting of expert quality and relevance, product quality assurance, feedback loops, and people management. Leveraging your sector-specific expertise, you will guide analysts to consistently deliver high-quality, actionable insights tailored to sophisticated investor and corporate decision-makers. You will mentor analysts, set clear goals, and track performance against key performance indicators (KPIs) to ensure accountability and continuous improvement. Additionally, you will play a critical role in maintaining and updating internal knowledge assets to enhance sourcing accuracy and analyst onboarding.

Who You Are:

• You have 5-7 years of experience in buy-side proprietary research, sell-side research, channel-check consulting, or a related industry-specific research role.
• You have significant experience (4+ years) within the Healthcare industry, including detailed knowledge of healthcare services, pharmaceuticals, biotechnology, medical devices, regulatory environments, reimbursement structures, clinical development cycles, and market access considerations shaping investment and operational decisions.
• You have strong people management experience, effectively mentoring, coaching, and developing teams of analysts.
• You are recognized as an industry expert who intuitively understands the nuances, drivers, and key players within your vertical.
• You are client-focused and adept at translating investor and corporate client questions into actionable research projects.
• You possess exceptional analytical and critical-thinking skills and are proficient in leveraging tools like AlphaSense and Tableau.
• You excel in managing multiple complex projects simultaneously, maintaining high standards of organization, quality, and attention to detail.
• You maintain a robust understanding of compliance, MNPI, and confidentiality requirements, ensuring adherence across all projects.

What You’ll Do: 

• Define project scope, ensuring alignment with the goals of our channel and customer research offering for your sector, and clearly outlining expert profiles and critical lines of inquiry.
• Guide analyst teams through expert recruitment, coaching them to consistently source high-value, relevant, and compliant experts.
• Lead rigorous expert vetting processes, applying deep industry expertise to ensure superior quality and relevance.
• Implement quality assurance and feedback loops to continuously enhance the quality and impact of research deliverables.
• Manage analyst teams, setting clear performance goals, tracking KPIs, and ensuring accountability.
• Regularly collaborate with internal stakeholders—including Directors of Research, Product Managers, and Compliance teams—to integrate feedback and drive ongoing improvements.
• Develop and maintain detailed industry knowledge resources, such as competitive landscapes and buyer personas, to streamline analyst onboarding and improve sourcing accuracy.
• Document best practices and onboarding processes to mentor and prepare Analysts within the team.

Salary Range: $115,000 – $135,000

For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below.

You may also be offered a performance-based bonus, equity, and a generous benefits program.

Base Compensation Range$115,000—$135,000 USD

AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.

In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.

Recruiting Scams and Fraud

We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note:

• AlphaSense never asks candidates to pay for job applications, equipment, or training.
• All official communications will come from an @alpha-sense.com email address.
• If you’re unsure about a job posting or recruiter, verify it on our Careers page.

If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.

About AlphaSense: 

The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.

The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!

About the Team:
Expert Insights, encompassing AlphaSense’s Expert Transcript Library and 1×1 Call Services, delivers transformative market intelligence through unfiltered operator perspectives across thousands of companies. Our library of over 200,000 transcripts is the market’s largest, expanding monthly and rapidly becoming essential for institutional investors, banks, consultancies, and large corporations. The Channel & Customer Research team is the newest addition to Expert Insights, collaborating closely with our Directed Content and Expert Call Services groups to deliver structured channel checks and voice-of-customer interviews. These real-time insights illuminate nuanced demand signals, competitive dynamics, customer preferences, and purchasing behaviors across key industries, empowering clients to stay ahead of trends and swiftly adapt strategic decisions.

About the Role:

As a Sector Lead for Energy & Industrials, you will bring deep industry subject matter expertise to drive the successful execution of vertical-specific channel and customer research projects. This role provides the opportunity to shape and scale a differentiated research product for Wall Street and corporate clients, setting a new benchmark for actionable insights in the market. Your responsibilities will center around project setup, expert recruitment guidance, rigorous vetting of expert quality and relevance, product quality assurance, feedback loops, and people management. Leveraging your sector-specific expertise, you will guide analysts to consistently deliver high-quality, actionable insights tailored to sophisticated investor and corporate decision-makers. You will mentor analysts, set clear goals, and track performance against key performance indicators (KPIs) to ensure accountability and continuous improvement. Additionally, you will play a critical role in maintaining and updating internal knowledge assets to enhance sourcing accuracy and analyst onboarding.

Who You Are:

• You have 5-7 years of experience in buy-side proprietary research, sell-side research, channel-check consulting, or a related industry-specific research role.
• You have significant experience (4+ years) in the Energy and Industrials sector, with an intimate understanding of cyclical market drivers, commodity pricing dynamics, industrial manufacturing processes, energy production and distribution, sustainability initiatives, and regulatory influences across sectors like oil & gas, agriculture, manufacturing, construction, and transportation.
• You have strong people management experience, effectively mentoring, coaching, and developing teams of analysts.
• You are recognized as an industry expert who intuitively understands the nuances, drivers, and key players within your vertical.
• You are client-focused and adept at translating investor and corporate client questions into actionable research projects.
• You possess exceptional analytical and critical-thinking skills and are proficient in leveraging tools like AlphaSense and Tableau.
• You excel in managing multiple complex projects simultaneously, maintaining high standards of organization, quality, and attention to detail.
• You maintain a robust understanding of compliance, MNPI, and confidentiality requirements, ensuring adherence across all projects.

What You’ll Do: 

• Define project scope, ensuring alignment with the goals of our channel and customer research offering for your sector, and clearly outlining expert profiles and critical lines of inquiry.
• Guide analyst teams through expert recruitment, coaching them to consistently source high-value, relevant, and compliant experts.
• Lead rigorous expert vetting processes, applying deep industry expertise to ensure superior quality and relevance.
• Implement quality assurance and feedback loops to continuously enhance the quality and impact of research deliverables.
• Manage analyst teams, setting clear performance goals, tracking KPIs, and ensuring accountability.
• Regularly collaborate with internal stakeholders—including Directors of Research, Product Managers, and Compliance teams—to integrate feedback and drive ongoing improvements.
• Develop and maintain detailed industry knowledge resources, such as competitive landscapes and buyer personas, to streamline analyst onboarding and improve sourcing accuracy.
• Document best practices and onboarding processes to mentor and prepare Analysts within the team.

Salary Range: $115,000 – $135,000

For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below.

You may also be offered a performance-based bonus, equity, and a generous benefits program.

Base Compensation Range$115,000—$135,000 USD

AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.

In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.

Recruiting Scams and Fraud

We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note:

• AlphaSense never asks candidates to pay for job applications, equipment, or training.
• All official communications will come from an @alpha-sense.com email address.
• If you’re unsure about a job posting or recruiter, verify it on our Careers page.

If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.

About AlphaSense: 

The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.

The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!

About the Team:
Expert Insights, encompassing AlphaSense’s Expert Transcript Library and 1×1 Call Services, delivers transformative market intelligence through unfiltered operator perspectives across thousands of companies. Our library of over 200,000 transcripts is the market’s largest, expanding monthly and rapidly becoming essential for institutional investors, banks, consultancies, and large corporations. The Channel & Customer Research team is the newest addition to Expert Insights, collaborating closely with our Directed Content and Expert Call Services groups to deliver structured channel checks and voice-of-customer interviews. These real-time insights illuminate nuanced demand signals, competitive dynamics, customer preferences, and purchasing behaviors across key industries, empowering clients to stay ahead of trends and swiftly adapt strategic decisions.

About the Role:

As a Sector Lead for Consumer, you will bring deep industry subject matter expertise to drive the successful execution of vertical-specific channel and customer research projects. This role provides the opportunity to shape and scale a differentiated research product for Wall Street and corporate clients, setting a new benchmark for actionable insights in the market. Your responsibilities will center around project setup, expert recruitment guidance, rigorous vetting of expert quality and relevance, product quality assurance, feedback loops, and people management. Leveraging your sector-specific expertise, you will guide analysts to consistently deliver high-quality, actionable insights tailored to sophisticated investor and corporate decision-makers. You will mentor analysts, set clear goals, and track performance against key performance indicators (KPIs) to ensure accountability and continuous improvement. Additionally, you will play a critical role in maintaining and updating internal knowledge assets to enhance sourcing accuracy and analyst onboarding.

Who You Are:

• You have 5-7 years of experience in buy-side proprietary research, sell-side research, channel-check consulting, or a related industry-specific research role.
• You have significant experience (4+ years) researching or working directly within Consumer Goods, with strong insights into consumer behavior, retail dynamics, brand strategies, distribution channels, and key competitive forces impacting sectors such as retail, consumer staples, luxury goods, and direct-to-consumer brands.
• You have strong people management experience, effectively mentoring, coaching, and developing teams of analysts.
• You are recognized as an industry expert who intuitively understands the nuances, drivers, and key players within your vertical.
• You are client-focused and adept at translating investor and corporate client questions into actionable research projects.
• You possess exceptional analytical and critical-thinking skills and are proficient in leveraging tools like AlphaSense and Tableau.
• You excel in managing multiple complex projects simultaneously, maintaining high standards of organization, quality, and attention to detail.
• You maintain a robust understanding of compliance, MNPI, and confidentiality requirements, ensuring adherence across all projects.

What You’ll Do: 

• Define project scope, ensuring alignment with the goals of our channel and customer research offering for your sector, and clearly outlining expert profiles and critical lines of inquiry.
• Guide analyst teams through expert recruitment, coaching them to consistently source high-value, relevant, and compliant experts.
• Lead rigorous expert vetting processes, applying deep industry expertise to ensure superior quality and relevance.
• Implement quality assurance and feedback loops to continuously enhance the quality and impact of research deliverables.
• Manage analyst teams, setting clear performance goals, tracking KPIs, and ensuring accountability.
• Regularly collaborate with internal stakeholders—including Directors of Research, Product Managers, and Compliance teams—to integrate feedback and drive ongoing improvements.
• Develop and maintain detailed industry knowledge resources, such as competitive landscapes and buyer personas, to streamline analyst onboarding and improve sourcing accuracy.
• Document best practices and onboarding processes to mentor and prepare Analysts within the team.

Salary Range: $115,000 – $135,000

For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below.

You may also be offered a performance-based bonus, equity, and a generous benefits program.

Base Compensation Range$115,000—$135,000 USD

AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.

In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.

Recruiting Scams and Fraud

We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note:

• AlphaSense never asks candidates to pay for job applications, equipment, or training.
• All official communications will come from an @alpha-sense.com email address.
• If you’re unsure about a job posting or recruiter, verify it on our Careers page.

If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.

Who we are is what we do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 6,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We’re not just building software; we’re creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you’ll tackle complex challenges that impact millions of people’s working lives. With our momentum—backed by a $12 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you’ll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Summary

You’ll be the face and voice of Deel for our clients, both internally and externally. In this dynamic role, you’ll be responsible for onboarding clients and setting them up for durable relationships with Deel to enable long-term success. You will serve as our client’s trusted advisor by providing strategic guidance during the onboarding phase on operational and product-related issues. Simultaneously, you will be an internal advocate for clients with Deel by championing new products and capabilities to facilitate the expansion of each client’s business with Deel. You will facilitate on-time onboarding through project management of all stakeholders involved.

Responsibilities

• Helping customers from low and medium-touch journeys through onboarding and offboarding

• Helping your teammates with escalations and day-to-day questions on processes and Deel products

• Taking additional responsibilities to drive more complex projects, and driving process and product improvements to impact wider teams

• Setting up customers to success in timely manner through becoming expert in Deel products

• Problem solve Client’s issues and proactively advocate for Client’s success

• Partner with internal teams, including Sales, Support, Operations, Product, and Engineering, to deliver the best customer experience

• Suggesting and implementing ideas for optimizing customer onboarding workflows through process improvements and product automation. Lead key initiatives and internal projects.

Qualifications

• You have a minimum of 3+ years of relevant experience in an onboarding/ integration manager role and really understand how to launch and manage complex onboarding journeys.

• Experience in managing a complex B2B SaaS product and quickly ramping up to becoming a product expert.

• Creative approach to problem-solving and embrace the challenge with the tools at your disposal.

• Excellent communicator with great written and presentation skills.

• A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them

• Demonstrate understanding of project management principles and ability to lead projects to completion successfully

• A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

Some things you’ll enjoy

• Stock grant opportunities dependent on your role, employment status and location

• Additional perks and benefits based on your employment status and country

• The flexibility of remote work, including optional WeWork access

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visitingour careers page.
Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.
Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation.

We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144.

We began using Covey Scout for Inbound on March 30, 2025.

For more information about our data protection practices, please visit our Privacy Policy. You can review the independent bias audit report covering our use of Covey here: https://getcovey.com/nyc-local-law-144

Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

Job Description

At Sutherland, you’ll have the opportunity to work with great people on exciting projects for some of the world’s biggest global brands. You can develop new skills and gain professional experience in a supportive and dynamic environment.

Become part of one of our largest and most successful projects for a global leader in online shopping!

Due to our continuous growth, we are looking for motivated, customer-oriented individuals to strengthen our remote team!

We are looking for motivated, customer-oriented colleagues with very good German skills, who enjoy written communication via live chat and are flexible in their working hours.

Qualifications

YOUR TASKS:

• Responding to customer inquiries primarily via live chat or e-mail

• Assisting with questions about orders, accounts, products, and deliveries

• Using internal tools to resolve customer issues and guide them through minor technical problems

• Communicating professionally and courteously in accordance with our client’s standards

• Following established processes and quality guidelines

• Forwarding complex inquiries to the appropriate departments

YOUR PROFILE:

• Very good German skills (at least B2 level), especially in written communication

• Good technical understanding and confident PC usage

• Quick comprehension, reliability, and accuracy in written communication

• Customer-oriented mindset, independence, and strong self-motivation

• Willingness to work flexible shifts – including evenings and weekends

Additional Information

WE OFFER:

• 100% home office – work from anywhere

• Flexible shift models: 4-, 6-, or 8-hour shifts – to suit your daily schedule

• Working hours between 08:00 a.m. and 01:00 a.m. – early, late, or in-between shifts available

• Attractive salary + monthly performance-based bonuses

• Comprehensive benefits package: health and social insurance, meal vouchers, transportation allowance

• Structured, paid onboarding and training according to international standards

• “Refer a Friend” employee referral program

• Virtual team events, games, and networking opportunities

• Various development opportunities in a growing international company

Who are we?UpGuard’s mission is to protect the world’s data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organizations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processes–whether it’s monitoring the attack surface of hundreds of vendors or assessing the security of their own infrastructure. UpGuard is used by some of the world’s largest, fastest-growing, and most innovative companies. 
We have a rapidly growing customer base at UpGuard, but one thing has remained the same, our customers always come first! Our Success team is determined to help solve the needs and challenges that our customers face on a daily basis. We consistently think outside the box to find new ways to help our customers thrive throughout their journeys with UpGuard. We’re on the lookout for individuals who have a passion for helping others, fixing problems, and building long-lasting relationships with new customers. You will also have a commercial mindset to identify opportunities to expand our customer accounts and elevate adoption of our products to new heights. 
Why are we hiring for this role?
Due to continued growth, the Customer Success team is expanding, and we require a Senior Customer Success Manager to join our high-performing team to onboard and enable our customers. The ideal candidate will be experienced in leading customer interactions, detail-oriented, articulate, and credible, with the ability to listen effectively and provide clear advice.
As a Senior Customer Success Manager, you’ll report to the Manager of Customer Success, EMEA, and analyze the causes of your customers’ greatest pain points and work closely to mitigate them using UpGuard technology. You’ll be responsible for proactive engagement with our largest and most valuable customers in an assigned region. The Enterprise CSM will guide our customers to optimal value realization while at the same time partnering with them on their business needs. The Senior CSM will also be responsible for maintaining and increasing NRR across its portfolio.

What will you accomplish?

• You will be responsible for driving continuous value for a portfolio of enterprise accounts in all stages of the customer lifecycle.
• You will act as a trusted advisor to your customers, meeting regularly with relevant stakeholders and continuing to drive engagement.
• You will onboard strategic customers, focusing on maximizing value while finding opportunities to increase usage and create long-term value.
• You will provide resources to your customers, including success plans and customer-specific training sessions, and organize regular check-in calls. 
• You will translate your customer’s requirements by understanding their risk management frameworks to offer a tailored solution on how best they can utilize UpGuard.
• You will monitor the health of your customers and intervene with proactive education when customers are not effectively using UpGuard to achieve the value they expected.
• Advocate for the customer; provide updates to internal cross-functional partners (Product, Sales & Marketing) on customer perspectives, risks, strategic insights, issue resolution activities, expansion & cross-sell opportunities.
• Drive customer satisfaction, product adoption, and ultimately, increase the lifetime customer value of your assigned customers.
• Develop strategic account plans that clearly articulate the customer’s business, their goals, and how UpGuard can play into their success.
• Engage and collaborate in a fast-moving global team, contributing to ongoing improvements.

What do we need from you?

• 4+ years’ experience in customer success and account management working with or for enterprise organizations.
• Self-starter with a proven track record of driving customer success and aligning complex customer solutions at the executive and department levels.
• Experience with supporting, building & maintaining customer relationships.
• Highly organized with the ability to update existing documentation and document new processes.
• Proven success in owning growth and revenue for a book of business, including the end-to-end renewal process.
• An understanding of cyber risk management or risk management frameworks.
• Experience of working within the Saas and the Cyber Security industries.
• Experience navigating large and complex organizations to multithread and uncover opportunities for expansion.
• High level of proficiency in the English language, both written and spoken.
• The ability to work cross-functionally with many internal groups and be a team player.
• Can translate complex ideas to a variety of audiences.
• Ability to work with multiple teams, stakeholders, and subsidiaries within an organization.
• High energy and a willingness to learn.
• Self-motivated, independent, and organized.

What would give you an edge?

• Experience in Customer Success tools, such as ChurnZero or GainSight.
• Experience with a CRM, such as HubSpot or Salesforce.
• Understanding of technical cybersecurity compliance and certification activities such as NIST, PCI, and ISO27001.
• Understanding of Cyber Security best practices.
• Experience in project management.
• Basic/working knowledge of APIs.
• Experience navigating large enterprise relationships from implementation through value recognition and expansion.

What’s in it for you?

• Monthly Lifestyle subsidy: Our employees use this for financial, physical, and mental well-being
• WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard
• Generous Compensation: Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.
• $1,500 USD annual Learning & Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance
• Generous Annual Leave/PTO allowances: Time to recharge your batteries
• 18 weeks paid Parental Leave: Irrespective of parenting role
• Personal Leave Allowance: This includes sick & carer’s leave
• Fully remote working environment in the UK & Ireland.
• Top-spec hardware: All team members will be provided with top-spec laptops for their roles

#LI-LW1
UpGuard is a Certified Great Place to Work® in the US, Australia, UK and India, establishing its position as a leading global technology employer. 99% of team members agree that UpGuard is a great place to work, apply now to find out why!
As an Equal Employment Opportunity and Affirmative Action Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
For applications to positions in the United States, please note, at this time we can only support hiring in the following US states: CA, MD, MA, IL, OR, WA, CO, TX, FL, PA, LA, MO, or DC. 
Before starting work with us, you will need to undertake a national police history check and reference checks. Also please note that at this time, we cannot support candidates requiring visa sponsorship or relocation.

Attached turtle symbol as core visual – minimal, calm, natural. The turtle represents persistence, autonomy, protection, and silent efficiency. Tasks: Complete the design: Connect all points inside… (Budget: €8 – €30 EUR, Jobs: Graphic Design, Illustration, Illustrator, Logo Design, Photoshop)