I created this sub-publication to share roles that might be interesting to my coaching and workshop clients. Mostly one job a day, mostly remote, mostly hiring for other roles as well, and always interesting.
Excerpt:
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff.
The Role
The Content & Knowledge Management Operations (CKMO) team at Square equips both sellers and Customer Success (CS) advocates with technical product documentation, empowering sellers to independently navigate how to start, run, and grow the business of their dreams. Our simple, straightforward, and accurate content empowers sellers with innovative learning experiences to build foundational product, technical, and business knowledge for sustained long-term growth. We answer questions while simultaneously teaching business owners how to maximize their use of Square. Furthermore, the CKMO team develops and manages internal procedures and performance support (WalkMe) for CS advocates assisting sellers when they need additional account support.
While you’ll contribute to our global content strategy, you’ll specialize in creating and maintaining WalkMe content, working closely with our other CKMO writers and cross-functional stakeholders.
You Will
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Create and maintain WalkMe content, leveraging HTML/CSS/jQuery knowledge to solve technical implementation challenges
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Establish and maintain content standards and best practices for both traditional documentation and WalkMe content
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Build, publish, monitor, and maintain product support content and technical documentation that distills complex financial and technical concepts into digestible resources for the intended audience
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Collaborate with the team to implement standardized, connected, and scalable content strategies that improve the self-serve help experience for our sellers and advocates alike
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Partner with product teams to maintain clear, accurate, and concise product resources that are error-free, up-to-date, and easy to navigate
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Analyze user behavior and other data insights to identify gaps, improve Square’s self-service resources, and measure digital adoption metrics
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Manage multiple projects, dependencies, and timelines to deliver on moving deadlines and launch calendars
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